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Virus Scams

I know about the virus scam however every time I open Safari a scam virus opens, and then when I attempt to go to another website another annoying window pops up. This is getting old, the scam windows continuously pop up, what can I do to rid my Macbook of these annoying scams



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MacBook Pro with Retina display, OS X Mavericks (10.9.4)

Posted on Oct 4, 2018 9:22 AM

Reply
1 reply

Oct 5, 2018 1:42 PM in response to scaudill66

Hi ​scaudill66,

Welcome to Apple Support Communities. I understand that you're seeing many pop-ups when using Safari on your Mac which repopulate even after closing and visiting a different website. I know how inconvenient these pop-ups can be; I'd like to help. I'd recommend reviewing the steps and information below to block pop-ups and check for adware that may have been installed on your Mac:

Check and update your software

Always make sure you install the latest software updates for all your Apple products. Many software releases have important security updates and may include improvements that help control pop-ups.

The safest place to download apps for your Mac is the Mac App Store. If you need third-party software for your Mac, and it isn’t available in the App Store, get it directly from the developer or another reliable source, rather than through an ad or link.

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Check Safari settings and security preferences

Make sure Safari security settings are turned on, particularly Block Pop-ups and Fraudulent Website Warning.

On your iPhone, iPad, or iPod touch, go to Settings > Safari and turn on Block Pop-ups and Fraudulent Website Warning.

On your Mac you can find these same options in the Security tab of Safari preferences. You can also click the Extensions tab in Safari preferences to check if you have any extensions installed that you prefer to turn off.

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Pop-ups and ads in Safari

If you see an annoying pop-up in Safari, you can go to the Search field and enter a new URL or search term to browse to a new site. If you don’t see the Search field on your iPhone, iPad, or iPod touch, tap the top of the screen to make it appear.

Some popups and ads have fake buttons that resemble the close button, so use caution if you try to close a pop-up or ad. If you're unsure, avoid interacting with the popup or ad and close the Safari window or tab.

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If you might have installed adware or other unwanted software on your Mac

If you see pop-ups on your Mac that just won’t go away, you might have inadvertently downloaded and installed adware (advertising-supported software) or other unwanted software. Certain third-party download sites might include programs that you don’t want with the software that you install.

If you think that you might have malware or adware on your Mac, update to the latest version of macOS. If your Mac is already running the latest version, restart it. macOS includes a built-in tool that removes known malware when you restart your Mac.

Check your Applications folder to see if you have any apps that you didn’t expect and uninstall them. If you continue to see advertising or other unwanted programs on your Mac, contact Apple.

How to block pop-ups in Safari

After following these suggestions, I'd also recommend that you clear the browsing history on your Mac:
  1. Choose History > Clear History and Website Data.
  2. In the sheet that appears, choose the range of data you want to remove from the Clear pop-up menu.
  3. Click Clear History.
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If you want to remove website data for all of the sites and pages you've ever visited, choose "all history" from the Clear pop-up menu. The option to Remove All Website Data in the Privacy pane of Safari preferences does this, too. These options also reset your browsing history and Top Sites.

If Safari doesn't load a page or webpage items are missing


Best Regards.

Virus Scams

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