Mojave Issues...

Question

Level 1

8 points

Mojave Issues...

Ever since I upgraded to Mojave, my essentially new 27 in. Macbook has been acting all kinds of wonky.

First off, it doesn't go to sleep mode, and instead, I'm forced to hit the power button every time to reboot/wake it up, and then proceeds to show me loading bars for a few minutes. Super annoying.

I'd be able to fix that issue, excepttttt System Preferences won't even open at all anymore (nor will Safari, or their new News app.)

Also noticing that my Mac as a whole is running way slower than before, with the good ole' spinning wheel making many more appearances than it used to when doing simple tasks like browsing.

Can someone help me figure out what the heck is going on here?

iMac (Retina 5K, 27-inch, 2017), macOS Mojave (10.14)

Posted on Oct 4, 2018 10:49 AM

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Answer 1

Oct 4, 2018 10:51 AM in response to scarpulla11

I suggest you use the program created by Etresoft, a frequent contributor. It will provide a snapshot of your system which we can analyze to possibly determine the cause of your problem. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Answer 2

scarpulla11 Author

Level 1

8 points

Oct 4, 2018 3:46 PM in response to macjack

EtreCheck version: 5.0 (5008)

Report generated: 2018-10-04 16:41:50

Download EtreCheck from https://etrecheck.com

Runtime: 2:25

Performance: Excellent

Sandbox: Enabled

Full drive access: Disabled

Problem: Apps are crashing

Description:

After installing Mojave, Safari, System Preferences and News apps are all crashing upon opening. Sleep mode is also defunct, and it seems to almost turn off rather than go to sleep, prompting a 2 min. Loading bar to appear after waking.

Really care about fixing System Preferences the most.

Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup - Time Machine backup not found.

Unsigned files - There are unsigned software files installed that could be adware and should be reviewed.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Heavy RAM usage - This machine is using a large amount of RAM.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Hardware Information:

iMac (Retina 5K, 27-inch, 2017)

iMac Model: iMac18,3

1 3.4 GHz Intel Core i5 (i5-7500) CPU: 4-core

8 GB RAM - Upgradeable

BANK 0/DIMM0 - 4 GB DDR4 2400 ok

BANK 0/DIMM1 - Empty

BANK 1/DIMM0 - 4 GB DDR4 2400 ok

BANK 1/DIMM1 - Empty

Video Information:

Radeon Pro 570 - VRAM: 4096 MB

iMac 5120 x 2880

Drives:

disk0 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM)

Internal SATA 6 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [APFS Fusion Drive] 1000.00 GB

disk2 [APFS Virtual drive] 1.03 TB (Shared by 4 volumes)

disk2s1 - Macintosh HD (APFS) (Shared - 503.01 GB used)

disk2s2 - Preboot (APFS) [APFS Preboot] (Shared)

disk2s3 - Recovery (APFS) [Recovery] (Shared)

disk2s4 - VM (APFS) [APFS VM] (Shared - 5.37 GB used)

disk1 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes)

Internal PCI-Express 8.0 GT/s x2 NVM Express

disk1s1 - EFI [EFI] 315 MB

disk1s2 [APFS Fusion Drive] 27.69 GB

disk2 [APFS Virtual drive] 1.03 TB (Shared by 4 volumes)

disk2s1 - Macintosh HD (APFS) (Shared - 503.01 GB used)

disk2s2 - Preboot (APFS) [APFS Preboot] (Shared)

disk2s3 - Recovery (APFS) [Recovery] (Shared)

disk2s4 - VM (APFS) [APFS VM] (Shared - 5.37 GB used)

Mounted Volumes:

disk2s1 - Macintosh HD 1.03 TB (514.23 GB free)

APFS

Mount point: /

Encrypted

disk2s4 - VM [APFS VM] (Shared - 5.37 GB used)

APFS

Mount point: /private/var/vm

Network:

Interface en0: Ethernet

Interface en5: iPhone

Interface en1: Wi-Fi

802.11 a/b/g/n/ac

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

System Software:

macOS Mojave 10.14 (18A391)

Time since boot: About 3 hours

Configuration Profiles:

Information not available

Security:

System	Status
Gatekeeper	Enabled
System Integrity Protection	Enabled

Unsigned Files:

Launchd: ~/Library/LaunchAgents/com.setapp.DesktopClient.SetappUpdater.plist

Executable: ~/Library/Application Support/Setapp/LaunchAgents/SetappUpdater.app/Contents/MacOS/SetappUpdater -xpcServer

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac-setapp.HealthMonitor.plist

Executable: ~/Library/Application Support/CleanMyMac Setapp/CleanMyMac X HealthMonitor.app/Contents/MacOS/CleanMyMac X HealthMonitor

Details: Restrictive app permissions - possibly adware

Launchd: ~/Library/LaunchAgents/com.dropbox.DropboxMacUpdate.agent.plist

Executable: ~/Library/Dropbox/DropboxMacUpdate.app/Contents/MacOS/DropboxMacUpdate -check periodic

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist

Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Reso urces/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.setapp.DesktopClient.SetappAgent.plist

Executable: ~/Library/Application Support/Setapp/LaunchAgents/Setapp.app/Contents/MacOS/SetappAgent -xpcServer

Details: Exact match found in the whitelist - probably OK

32-bit Applications:

10 32-bit apps

Kernel Extensions:

/Library/Extensions

NIUSBGuitarRigMobile.kext (Native Instruments GmbH, 2.6.0 (R82) - SDK 10.8)

NIUSBAudioDriver.kext (Native Instruments GmbH, 2.6.0 (R82) - SDK 10.8)

Dropbox.kext (Dropbox, Inc., 1.8.8 - SDK 10.11)

DuetDisplay.kext (Rahul Dewan, 2.1.4 - SDK 10.9)

Sentinel.kext (Sentinel Labs Inc., 2.6.2 - SDK 10.13)

System Launch Agents:

[Not Loaded]	10 Apple tasks
[Loaded]	206 Apple tasks
[Running]	83 Apple tasks

System Launch Daemons:

[Not Loaded]	40 Apple tasks
[Loaded]	200 Apple tasks
[Running]	92 Apple tasks
[Other]	2 Apple tasks

Launch Agents:

[Not Loaded]	com.Arturia.ArturiaSoftwareCenterAgent.plist (Arturia - installed 2017-11-16)
[Running]	com.sentinelone.agent.plist (Sentinel Labs Inc. - installed 2018-07-27)

Launch Daemons:

[Running]	com.sentinelone.sentineld-helper.plist (Sentinel Labs Inc. - installed 2018-07-27)
[Running]	com.sentinelone.sentineld-updater.plist (Sentinel Labs Inc. - installed 2018-07-27)
[Loaded]	com.macpaw.CleanMyMac-setapp.Agent.plist (MacPaw Inc. - installed 2018-09-03)
[Running]	com.sentinelone.sentineld-guard.plist (Sentinel Labs Inc. - installed 2018-07-27)
[Loaded]	com.native-instruments.NativeAccess.Helper2.plist (Native Instruments GmbH - installed 2018-03-04)
[Loaded]	com.apple.installer.osmessagetracing.plist (Apple - installed 2018-09-20)
[Running]	com.edovia.screens.connect.plist (Edovia Inc. - installed 2018-04-22)
[Running]	com.sentinelone.sentineld.plist (Sentinel Labs Inc. - installed 2018-07-27)

User Launch Agents:

[Running]	com.setapp.DesktopClient.SetappAgent.plist (? 0 - installed 2018-08-31)
[Loaded]	com.dropbox.DropboxMacUpdate.agent.plist (? 0 - installed 2018-08-21)
[Running]	com.expressvpn.ExpressVPN.agent.plist (ExprsVPN LLC - installed 2018-07-30)
[Loaded]	com.google.keystone.agent.plist (? 0 - installed 2018-07-17)
[Loaded]	com.setapp.DesktopClient.SetappUpdater.plist (? 0 - installed 2018-08-31)
[Loaded]	com.macpaw.CleanMyMac-setapp.HealthMonitor.plist (? 0 - installed 2018-10-04)

User Login Items:

Flux (Michael Herf - installed 2018-03-10)

(/Applications/Flux.app/Contents/MacOS/Flux)

Dropbox (Dropbox, Inc. - installed 2018-10-01)

(/Applications/Dropbox.app/Contents/MacOS/Dropbox)

Google Chrome (Google, Inc. - installed 2018-10-01)

(/Applications/Google Chrome.app/Contents/MacOS/Google Chrome)

Internet Plug-ins:

QuickTime Plugin: 7.7.3 (installed 2018-09-20)

Audio Plug-ins:

JackRouter: JackRouter (installed 2015-10-08)

3rd Party Preference Panes:

Native Instruments USB Audio (installed 2018-07-08)

Time Machine:

Time Machine Not Configured!

Performance:

System Load: 7.36 (1 min ago) 6.07 (5 min ago) 4.90 (15 min ago)

Nominal I/O speed: 1.26 MB/s

File system: 33.18 seconds

Write speed: 770 MB/s

Read speed: 1357 MB/s

CPU Usage:

Type	Overall	Individual cores
System	7 %	13 %	6 %	5 %	4 %
User	8 %	14 %	8 %	6 %	5 %
Idle	85 %	73 %	86 %	90 %	91 %

Top Processes by CPU:

Process (count)	Source	CPU	Location
Other processes	?	42.13 %
EtreCheck	App Store	3.63 %
suggestd	Apple	2.85 %
accountsd	Apple	1.88 %
AddressBookSourceSync	Apple	1.36 %

Top Processes by Memory:

Process (count)	Source	RAM usage	Location
Google Chrome	Google, Inc.	2.42 GB
EtreCheck	App Store	556 MB
Slack	App Store	84 MB
Google Chrome Helper	Google, Inc.	70 MB
Mosaic	Light Pillar Software Ltd	57 MB

Top Processes by Network Use:

Process	Source	Input	Output	Location
Dropbox	Dropbox, Inc.	2 MB	1 MB
Slack	App Store	556 KB	188 KB
mDNSResponder	Apple	192 KB	63 KB
sentineld	Sentinel Labs Inc.	33 KB	113 KB
apsd	Apple	69 KB	56 KB

Virtual Memory Information:

Available RAM	643 MB
Free RAM	14 MB
Used RAM	7.37 GB
Cached files	629 MB
Swap Used	2.08 GB

Software Installs (past 30 days):

Name	Version	Install Date
MacTeX-2018	2018-09-11
SentinelOne	2018-09-14
PS4 Remote Play	2018-09-14
Safari	12.0	2018-09-17
Gatekeeper Configuration Data	155	2018-09-25
Magnet	2.4	2018-09-25
Be Focused	1.7.4	2018-09-25
Slack	3.3.2	2018-09-25
Numbers	5.0	2018-09-26
Trello	2.10.7	2018-09-26
Keynote	8.0	2018-09-26
Pages	7.0	2018-09-26
XProtectPlistConfigData	2100	2018-09-28
Telegram	4.4.1	2018-10-02
Evernote	7.5.2	2018-10-03
EtreCheck	5.0	2018-10-04

End of report

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Answer 3

Oct 4, 2018 4:11 PM in response to scarpulla11

In addition to corrupting the file system, what CMM does to clean up RAM is the complete reverse of what Apple has designed macOS to do. So when it is installed on a Mac, the operating system and CMM are fighting with each other each doing the opposite. Uninstall it. You Mac will run better without it.

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Answer 4

Oct 4, 2018 4:11 PM in response to scarpulla11

CMM causes issues because it has been known to corrupt the file system. In some cases the corruption is so bad that the only way to fix the problems it has caused is to erase the disk drive and then install the operating system and all software from scratch again.

Exactly what do you like about it?

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Answer 5

Oct 4, 2018 3:50 PM in response to scarpulla11

Uninstall CleanMyMac. It is some of the worst software you can install on your Mac. Use procedure at https://nektony.com/how-to/uninstall-cleanmymac

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Answer 6

macjack

Level 10

111,292 points

Oct 4, 2018 10:51 AM in response to scarpulla11

FWIW, I gave up on the Sleep function years ago. Ever since the inception of OS X there have been Sleep related issues. And even more lately. I just use Display Sleep and keep it set for 15 minutes so I'm not burning the screen. That way your Mac uses very little power over Sleep and is ready to use at the touch of a key without any grogginess. UNIX based systems were made to be always on and they’ve been running busy servers 24/7 for decades.

As far as other problems, please download and run Etrecheck It is a diagnostic tool that's very useful to us in finding problems. It will provide a snapshot of your system. After it runs post the log file here. It will contain no personal information.

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Answer 7

Old Toad

Level 10

217,350 points

Oct 4, 2018 4:11 PM in response to scarpulla11

Also uninstall Sentinel One. It's not needed and only runs in the background using up system resources: Remove SentinelOne agent from Mac.

Read this user tip about protecting your Mac: Effective defenses against malware and other threats

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Answer 8

Old Toad

Level 10

217,350 points

Oct 8, 2018 1:14 PM in response to scarpulla11

I don't know how you'd do that. What you might be able too do in normal boot would be the following:

Download and run Find Any File to search for any files with the application's name in the file name. For example you'd do the following search:

1 - Name contains sentinelone

Any files that are found can be dragged from the search results window to the Desktop for deletion. You may be asked for your admin password when moving them.

FAF can search areas that Spotlight can't like invisible folders, system folders and packages.

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Answer 9

Old Toad

Level 10

217,350 points

Oct 8, 2018 1:25 PM in response to scarpulla11

The only other thing I can think of, if you have access to another Mac, is to put your Mac in Target Disk Mode, Transferring files between two computers using Target Disk Mode, and do a search and destroy from the other Mac for the sentinelone files.

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Answer 10

Oct 4, 2018 4:14 PM in response to scarpulla11

Sorry I missed that. At least as a test I would uninstall SentinelOne.

If it helps, you can discuss that with your company.

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Answer 11

scarpulla11 Author

Level 1

8 points

Oct 4, 2018 4:10 PM in response to Allan Eckert

Welp... looks like they still aren't opening. Safari and System Prefrences just bounce up and down once, then give me the same old error message.....

Any other ideas? I also have this SentinelOne software running (part of our companies security protocol) that I installed recently. But these issues only popped up after the Mojave update. Also called Apple Care today, they walked me through reinstalling Mojave via safe mode. That didn't do anything either.

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Answer 12

scarpulla11 Author

Level 1

8 points

Oct 8, 2018 1:03 PM in response to Old Toad

Hey Old Toad, so I tried using the article to remove SentinelOne and boot it in recovery mode... but the problem I had was how do I copy the removal code script when I'm in recovery mode? I see the option to choose the terminal, but I'm confused as to how to actually copy the code over when in recovery mode, as there's no browser available?

That's the issue I'm running into... deleting clean my mac didn't solve the crashing system preferences issue either.

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Answer 13

scarpulla11 Author

Level 1

8 points

Oct 8, 2018 1:21 PM in response to Old Toad

I was asked for my admin pw, but it's showing me this error message now when trying to delete all the plist files associated with SentinelOne... so how the heck do I get rid of this thing? Their site doesn't seem to have any info around uninstalling it either.

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Answer 14

scarpulla11 Author

Level 1

8 points

Oct 4, 2018 3:50 PM in response to Allan Eckert

Ok, I'll give it a try (but I dooooo love that app!) Why would this be causing these issues?

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Answer 15

scarpulla11 Author

Level 1

8 points

Oct 4, 2018 3:55 PM in response to Allan Eckert

Yikes, have never had any issues with it until now apparently. Mainly like it's ability to sift through my files and delete all the hidden junk, and clean up RAM issues occasionally.

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