apple id : error description not available

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Level 1

9 points

apple id : error description not available

I'm trying to log in to AppleID.apple.com with my @me.com account that I've used for years.

I can log in, and it asks to enter a verification email. It won't let me use my Apple ID, @me.com account to verify. It says I need to choose an @me.com account that is listed under my account--which I did.

When I try another email to complete verification and effectively update my Apple ID, which I don't care to do but am forced to, I enter the new email, get the code, enter the code and it says "Error Description Not Available."

Then it starts all over...

Posted on Oct 4, 2018 9:18 PM

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Answer 1

Top-ranking reply

jacobwilson Author

Level 1

9 points

Oct 5, 2018 6:14 AM in response to Eric Root

Yes. Both iPhone and Macbook. I've restarted them both. I've tried multiple browsers on both.

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Answer 2

Eric Root

Level 10

684,537 points

Oct 5, 2018 6:31 AM in response to jacobwilson

there is a contact link.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If the initial contact can’t help you, ask them to have someone who can help contact you.

Apple Support using Twitter

Or fill out and submit this form.
The form is for iTunes, but it will get passed to the ID Support section.

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Answer 3

Oct 4, 2018 9:24 PM in response to jacobwilson

Are you using Two-Factor Authentication? I'm confused about what is asking you to enter a Verification email? Can you clarify?

And you are using the https site, correct? (https://appleid.apple.com/#!&page=signin)

Best,

GB

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Answer 4

jacobwilson Author

Level 1

9 points

Oct 5, 2018 6:30 AM in response to gail from maine

Yes, I'm using the link you posted.

I can pass the two-factor authorization. Right after I enter the code for that, it says "Verify Email Address" but it won't let me use my Apple ID as the email, and when I use another email to update it, it gives me "Error Description Not Found."

[Image Edited by Host to Remove Personal Information]

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Answer 5

jacobwilson Author

Level 1

9 points

Oct 5, 2018 7:41 AM in response to Eric Root

Hey!

After speaking with Apple Support for quite some time, I was told that my Apple ID was linked to another Apple ID (school email) and could not be verified until I remove that link from my other Apple ID. Once I removed my @me address from my school ID, I was able to log in and verify my @me ID.

Thanks all!

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