Remote not responding

The apple TV remote is not responding to instructions. Each time I press menu etc nothing happens. Have disconnected power and HDMI cables.Nothing appears to respond.

Lester

MacBook Pro, Mac OS X (10.6.8)

Posted on Oct 4, 2018 11:44 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 5, 2018 3:20 PM

Which model Apple TV? Identify your Apple TV model - Apple Support

Are you using the aluminum remote? First unlink, then link:

If your Apple TV remote isn’t working - Apple Support

  1. Unlink your Apple Remote to your Apple TV. On your Apple Remote, hold down Menu and Left for six seconds. Then on your Apple TV, look for User uploaded file above an icon of a remote.
  2. Link your Apple Remote to your Apple TV. On your Apple Remote, hold down Menu and Right for six seconds. Then on your Apple TV, look for User uploaded file above an icon of a remote.
3 replies
Question marked as Top-ranking reply

Oct 5, 2018 3:20 PM in response to lester from wa

Which model Apple TV? Identify your Apple TV model - Apple Support

Are you using the aluminum remote? First unlink, then link:

If your Apple TV remote isn’t working - Apple Support

  1. Unlink your Apple Remote to your Apple TV. On your Apple Remote, hold down Menu and Left for six seconds. Then on your Apple TV, look for User uploaded file above an icon of a remote.
  2. Link your Apple Remote to your Apple TV. On your Apple Remote, hold down Menu and Right for six seconds. Then on your Apple TV, look for User uploaded file above an icon of a remote.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Remote not responding

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.