User profile for user: ronaldfromgambrills
ronaldfromgambrills Author
User level: Level 1
9 points

i-Pod Classic 160G will not sync with new laptop

I purchased a new Windows 10 laptop. The USB connections are all 3.0. iTunes recognizes the I-Pod but will not allow it to sync any new purchases. I have tried to complete the sync process with three different cables on all three USB ports. There are no errors present in Windows Device Manager with or without the I-Pod plugged into a port. I have run the diagnostic program in I-Tunes with the following results:


Microsoft Windows 10 x64 Home Premium Edition (Build 17134)

HP HP ENVY Laptop 17-ae0xx

iTunes 12.9.0.167

FairPlay 2.13.32

iPod Updater Library 12.0

Apple Mobile Device 12.0.0.1039

Apple Mobile Device Driver 1.67.0.0

Bonjour 3.1.0.1 (333.18)

Gracenote SDK 3.06.1.3084

Gracenote MusicID 3.06.1.3084

Gracenote Submit 3.06.1.3084

Gracenote DSP 3.06.1.3084


iTunes Serial Number 0000018865BD648C


Current user is not an administrator.

The current local date and time is 2018-10-01 07:37:52.

iTunes is not running in safe mode.

WebKit accelerated compositing is disabled.

HDCP is not supported.

Core Media is supported.

Display scaling 100.00


**** Runtime Libraries ****


c:\windows\system32\ucrtbase.dll: 10.0.17134.254

c:\windows\system32\msvcp140.dll: 14.11.25325.0

c:\windows\system32\vcruntime140.dll: 14.11.25325.0

c:\windows\system32\msvcr120.dll: 12.0.21005.1

c:\windows\system32\msvcp100.dll: 10.0.40219.325

c:\windows\system32\msvcr100.dll: 10.0.40219.325

c:\windows\system32\msvcp120.dll: 12.0.21005.1

c:\windows\system32\msvcp110_win.dll: 10.0.17134.1


**** External Plug-ins Information ****


No external plug-ins installed.


Genius ID: 9de7ed2923d4be640ca4e1dd743bba64


Bonjour service 3.1.0.1 (333.18) is currently running.


**** Device Connectivity Tests ****


iPodService 12.9.0.167 (x64) is currently running.

Apple Mobile Device Service 423.206.4.3 is currently running.

iTunesHelper 12.9.0.167 is currently running.


No Universal Serial Bus Controller found.


No FireWire (IEEE 1394) Host Controller found.


Connected Device Information:


RON'S IPOD (G:\), iPod classic running firmware version 2.0.5

Serial Number: 8K2504L99ZU

Bus Speed: 61440


Most Recent Devices Not Currently Connected:


iPhone 7 Plus running firmware version 11.4

Serial Number: F2LSTDH3HFY0


**** Device Sync Tests ****


No iPod, iPhone, or iPad found.

Does anyone have any suggestions other than just throwing it in the trash and purchasing a Touch?

Thanks in advance.


iPod classic, Windows 10

Posted on Oct 5, 2018 5:23 AM

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User profile for user: YakovM
YakovM
User level: Level 3
852 points

Posted on Oct 5, 2018 5:26 AM

An iPod can’t be synced with multiple computers at once. If you previously synced your iPod with another computer, you might need to erase the iPod and set it up as a new device. Connect your iPod to the new computer, open iTunes, select your iPod, and click Restore.

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User profile for user: the fiend
the fiend
User level: Level 7
23,472 points

Oct 8, 2018 10:46 AM in response to ronaldfromgambrills

ronaldfromgambrills wrote:


Thanks for your help. This absolutely solved the issue.

?

Assuming that you haven't actually resolved the issue, the following might help.


When you use iTunes to Restore an iPod, you then need to select Sync options for it (as it's a "new" iPod). Connect the iPod to your computer. Once it becomes visible in iTunes, click on the device icon at the top of the window:

User uploaded file


and then, using the screenshot below:

User uploaded file

  • click on Settings/Music (1.)
  • click on the Sync Music box (2.) to add the tick
  • in step 3., choose either:
    • Entire music library (which adds all your library's music)
    • Selected playlists, artists, albums and genres, which then opens up section 4.
  • if you chose selected playlists, artists, albums and genres (in 3.), you now select which items you want to sync using section 4. Scroll down the window for the other options
  • click on the Sync button in the lower right corner of the iTunes window (not shown in screenshots)
  • safely disconnect the iPod using the eject button (which will replace the "spinning arrows" icon above the battery icon)
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User profile for user: ronaldfromgambrills
ronaldfromgambrills Author
User level: Level 1
9 points

Oct 5, 2018 1:57 PM in response to YakovM

Thank you so much for answering my question. I actually was not expecting anyone to respond. I completed the restore process as you suggested. The unit is now reset to the original factory settings. An there it remains. I have rerun the diagnostics the results are the same as they were. The only difference is that now there are no longer any files in it. It's really quite frustrating. Diagnostics says there's nothing wrong with it. Yet it will not synchronize with iTunes. Absolutely baffling. Would you happen to have any other suggestions before I throw it in the trash?

**** Device Connectivity Tests ****


iPodService 12.9.0.167 (x64) is currently running.

Apple Mobile Device Service 423.206.4.3 is currently running.

iTunesHelper 12.9.0.167 is currently running.


No Universal Serial Bus Controller found.


No FireWire (IEEE 1394) Host Controller found.


Connected Device Information:


RONALD A ZA (G:\), iPod classic running firmware version 2.0.5

Serial Number: 8K2504L99ZU

Bus Speed: 61440


Most Recent Devices Not Currently Connected:


iPhone 7 Plus running firmware version 11.4

Serial Number: F2LSTDH3HFY0


**** Device Sync Tests ****


No iPod, iPhone, or iPad found.

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i-Pod Classic 160G will not sync with new laptop

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