Phone app freezes/gets stuck since iOS 12

Sorry to hear of the continued experiences. This is meant to be the worlds premium smartphone brand which sets examples and standards that others can only dream of! That's why Apple users tend to be loyal and invest more of their hard earned cash in to their products and services.

If I had just bought my first Apple product, an iPhone XS for example, and found the 'phone' element of a product which is (debatably) supposed to perform that function above all other functions then freezes frequently, I would reject the goods, and frankly go elsewhere.

This is really, REALLY poor quality control on Apples part.

I also have the problem that the built-in, standard iOS phone app, the app that allows me to make phone calls, becomes frozen/inoperable, often with a blank white screen. I have an iPhone XR using iOS version 12.3.1. When this happens all other apps work.

Looking at the previous replies on this forum, I see that this has been an ongoing problem for well over one year now. This problem is also widely discussed on the internet, as a simple google search will show.

This is unacceptable. The primary reason to buy a smart phone is to use it as a phone!! This is not just some obscure app that fails to work, it is the central application that defines what a phone is.

I am a professor of Electrical Engineering at the University of California. I know many prominent academics, political/community leaders, and business leaders. To my mind this willful refusal on the part of Apple to address this issue and release (or describe) a general, robust solution (no, a hard-restart is not a solution to a problem that occurs multiple times daily) is one more instance of corporate arrogance of the part of Apple. This behavior encourages me to suggest to all that will listen that Apple is indeed a monopoly that needs to be broken up ASAP.

Same issue here, it's mind-boggling. Had the same issue with iPhone 6, the phone was pretty much unusable. Now the iPhone 8 plus worked for a year and started acting up a few weeks ago. I tried everything turned contacts iCloud sync on and off, hard reset etc etc. This is a nightmare really.

I have turned off outlook contact sync and also ditched one exchange account ( I had two linked to the same exchange server) and hard resettled, it seems to work better now. Hope never comes back as it is so annoying I wanted to break my phone into smithereens

I'm having similar issues. I phone 7+. Started after updating to iOS 12. I keep hoping an incremental update will fix it, to no avail.

My phone freezes in the phone app, in voicemail, list of recent calls, etc. It also freezes in the message app. Both will unfreeze after 15-60 seconds.

This is a serious issue. The phone app is the most basic / important app. If I have an emergency and need to call 911 and my phone is frozen for 30 seconds this is unacceptable and possibly a liability issue if Apple know about this and does nothing about it.

I had several episodes of my iPhone XR freezing. I even had a couple of futile visits to nearby apple stores. They did not know how to solve the problem, so they tried to solve it by shooting darts just like Dell Tech support. Finally, I went to another apple store and luckily he replaced my phone two months ago. No freezing episode since then. Based on the behavior I saw, there was a bad patch in the memory somewhere, and the diagnostics were not able to detect it. May be the diagnostics were not comprehensive enough.

I hope this this helps you.

I’m a gmail user and synch my contacts through google and I have the same problem. I actually uploaded all my contacts to my iCloud account thinking it was a google synch issue, nope, both google and iCloud contacts synch locked up my contacts app. As others have said, restarting my 256gb iphone x will work for a few days... So frustrating

I think you are onto something here, makes sense as nothin else has worked. Love paying over a grand for an iphone x that I can’t use reliably to make a phone call with... Not!! My wife has the exact same phone bought on the same date and she has never once had this issue.

Strange.... Mine is working seamlessly now with iCloud sync but with Outlook it was horrible. It's nosense that apple is not able to solve such a basic problem. I guess it's pretty rare...that's why. U should inform them.

Try to switch off iCloud sync as well for a while be sure u copy all your contacts to the phone before. U sure yo don't sync your contacts to Gmail? UnCheck it in the contacts account section. I wanted to break my phone into smithereens I was so frustrated when I wanted to make an urgent call...maybe we should post this issue to social media sites to create some publicity and than apple

I've reset mine to factory settings and it's still happening daily on my iPhone 6.

iPhone 6 having the same problem and reset only helps for 24-36 hours.

Unfortunately its still happens with update 12.0.1

I got the same problem with iPhone 7 128Gb.

I am having the same issue with an iPhone X (iOS 12.0). I see it freeze when left on the Favourites tab - I haven't seen it do it on other tabs (yet).

I am running 12.1 on iPhone X 256 having the same issues with the phone app. Only a reboot seems to fix. Hopefully if enough people with the issue chime in it can be addressed.