Phone app freezes/gets stuck since iOS 12

Hello everyone!

I am also facing this issue, I have observed that the freezing is mostly happening after few minutes of putting my phone to charge. Can you all please comment if you also observe this just after charging?

-Rahul

Hello Rahul,

Sorry to hear you are also suffering with this problem.

For me it doesn't appear to be related to charging at all. It happens randomly, but particularly noticable when I have recently received a visual voicemail and am attempting to switch between Recents and Voicemail.

iPhone 6s Plus auto updated to 12.2. Now the phone app takes 30 seconds to open. Then once open it freezes and takes another 10-30 seconds to respond.

Can I remove the last update?

apple store said it was the battery and had me pay $50. Didn’t work. Now my phone is old.

So a couple days ago, the phone was fine. It does the update and now doesn’t work. But apparently the problem is not because of the update, it’s because the phone ages really fast in a couple days. The update must have been a coincidence? I am not an Apple “genius” but something doesn’t seem right.

I have an iPhone XS and my phone app constantly freezes. I have to restart my phone for the app to work which seems a little counterintuitive. I like using other apps and features on my phone but using the phone app on a phone seems somewhat crucial.

Sorry to hear of the continued experiences. This is meant to be the worlds premium smartphone brand which sets examples and standards that others can only dream of! That's why Apple users tend to be loyal and invest more of their hard earned cash in to their products and services.

If I had just bought my first Apple product, an iPhone XS for example, and found the 'phone' element of a product which is (debatably) supposed to perform that function above all other functions then freezes frequently, I would reject the goods, and frankly go elsewhere.

This is really, REALLY poor quality control on Apples part.

I also have the problem that the built-in, standard iOS phone app, the app that allows me to make phone calls, becomes frozen/inoperable, often with a blank white screen. I have an iPhone XR using iOS version 12.3.1. When this happens all other apps work.

Looking at the previous replies on this forum, I see that this has been an ongoing problem for well over one year now. This problem is also widely discussed on the internet, as a simple google search will show.

This is unacceptable. The primary reason to buy a smart phone is to use it as a phone!! This is not just some obscure app that fails to work, it is the central application that defines what a phone is.

I am a professor of Electrical Engineering at the University of California. I know many prominent academics, political/community leaders, and business leaders. To my mind this willful refusal on the part of Apple to address this issue and release (or describe) a general, robust solution (no, a hard-restart is not a solution to a problem that occurs multiple times daily) is one more instance of corporate arrogance of the part of Apple. This behavior encourages me to suggest to all that will listen that Apple is indeed a monopoly that needs to be broken up ASAP.

Same issue here, it's mind-boggling. Had the same issue with iPhone 6, the phone was pretty much unusable. Now the iPhone 8 plus worked for a year and started acting up a few weeks ago. I tried everything turned contacts iCloud sync on and off, hard reset etc etc. This is a nightmare really.

I'm having similar issues. I phone 7+. Started after updating to iOS 12. I keep hoping an incremental update will fix it, to no avail.

My phone freezes in the phone app, in voicemail, list of recent calls, etc. It also freezes in the message app. Both will unfreeze after 15-60 seconds.

This is a serious issue. The phone app is the most basic / important app. If I have an emergency and need to call 911 and my phone is frozen for 30 seconds this is unacceptable and possibly a liability issue if Apple know about this and does nothing about it.

I think you are onto something here, makes sense as nothin else has worked. Love paying over a grand for an iphone x that I can’t use reliably to make a phone call with... Not!! My wife has the exact same phone bought on the same date and she has never once had this issue.

iPhone 6 having the same problem and reset only helps for 24-36 hours.

Unfortunately its still happens with update 12.0.1

I got the same problem with iPhone 7 128Gb.

I am having the same issue with an iPhone X (iOS 12.0). I see it freeze when left on the Favourites tab - I haven't seen it do it on other tabs (yet).

I am running 12.1 on iPhone X 256 having the same issues with the phone app. Only a reboot seems to fix. Hopefully if enough people with the issue chime in it can be addressed.

Same here on iPhone SE, iOS 12. Apple has no solution for their bug so far, so just living with the restart

mine doesn’t ever become unstuck even if you close the app.