Using iPhone with iTunes

Question

Dribbles1 Author

Level 1

12 points

Using iPhone with iTunes

Hi Apple Community,

I recently plugged my iPhone (iPhone 7 IOS 12.0.1) into my MacBook to update my iTunes onto my phone.

I got the following error message:

I have tried and tried but I cannot find, or am trying to find the wrong version of software to update to.

I am currently running on this version of MacBook and operating system:

*****

Please can someone help with what version of software I need to update to - or is my issue more serious?

Help??

[Image Edited by Host to Remove Serial Number]

MacBook, OS X Yosemite (10.10.5)

Posted on Oct 9, 2018 1:48 AM

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Answer 1

Dribbles1 Author

Level 1

12 points

Oct 10, 2018 1:49 PM in response to turingtest2

So when i posted orginially I had all my Mac details including my serial number posted.

I updated to El Capitain from Yosemite and Itunes still would not recognise my iphone or my ipad. This has only been an issue since upgrading my iphone 7 to the latest IOS 12. I has taken hours, but after all the updates and reinstalling Intunes - it is finally fixed.

Thanks Apple community 🙂

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Answer 2

turingtest2

Level 10

274,119 points

Oct 10, 2018 10:10 AM in response to Dribbles1

What is the exact description of your Mac? If you're unable to update it beyond 10.10.5 then a subscription to iTunes Music would be a possible workaround to get new music onto your device.

tt2

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