Freezing following ios12 update

Since updating to ios12 my contacts keep freezing I can’t make a call without switching on and off.

Posted on Oct 9, 2018 11:03 AM

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Question marked as Top-ranking reply

Posted on Oct 9, 2018 11:08 AM

Try the following in order: (Note: If any step resolves the issue, STOP, do not go on to the next step.)


  • Power the iOS device OFF, then ON.
  • Restart your iOS device: To restart your (perform a soft reset) iOS device, press and hold the sleep/wake button while pressing and holding the Home button. When you see the Apple logo, release both buttons. (Note: This will NOT delete any data or apps, nor change any of its settings.)
  • If you can access the device:
    • Toggle Airplane Mode OFF, then ON.
    • Reset your iOS device's Wi-Fi settings: Settings > General > Reset > Reset Network Settings
    • Perform a "Reset All Settings" reset: Settings > General > Reset > Reset All Settings
    • Reset your iOS device to its factory default settings: Settings > General > Reset > Erase All Content and Settings (Note: The following willerase all of your data and media and resets all of the iOS device's settings. You will need to restore it from a previous backup from either iTunes or iCloud.)
    • Make aGenius Bar appointmentat your local Apple Store or take it to anApple Authorized Service Provider.
    • STOP! Do not continue with the next section.
  • If you cannot access the device:
    • Remove, and then, re-install the SIM card.
    • Restore you iOS device: To restore your iOS device, connect it to your computer. When the iOS device appears in the iTunes source list, click the Restore button on the Summary tab. (Note: The following willerase all of your data and media and resets all of the iOS device's settings. You will need to restore it from a previous backup from either iTunes or iCloud.)
  • Make aGenius Bar appointmentat your local Apple Store or take it to anApple Authorized Service Provider.
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    1 reply
    Question marked as Top-ranking reply

    Oct 9, 2018 11:08 AM in response to nataliefromormskirk

    Try the following in order: (Note: If any step resolves the issue, STOP, do not go on to the next step.)


    • Power the iOS device OFF, then ON.
    • Restart your iOS device: To restart your (perform a soft reset) iOS device, press and hold the sleep/wake button while pressing and holding the Home button. When you see the Apple logo, release both buttons. (Note: This will NOT delete any data or apps, nor change any of its settings.)
    • If you can access the device:
      • Toggle Airplane Mode OFF, then ON.
      • Reset your iOS device's Wi-Fi settings: Settings > General > Reset > Reset Network Settings
      • Perform a "Reset All Settings" reset: Settings > General > Reset > Reset All Settings
      • Reset your iOS device to its factory default settings: Settings > General > Reset > Erase All Content and Settings (Note: The following willerase all of your data and media and resets all of the iOS device's settings. You will need to restore it from a previous backup from either iTunes or iCloud.)
      • Make aGenius Bar appointmentat your local Apple Store or take it to anApple Authorized Service Provider.
      • STOP! Do not continue with the next section.
    • If you cannot access the device:
      • Remove, and then, re-install the SIM card.
      • Restore you iOS device: To restore your iOS device, connect it to your computer. When the iOS device appears in the iTunes source list, click the Restore button on the Summary tab. (Note: The following willerase all of your data and media and resets all of the iOS device's settings. You will need to restore it from a previous backup from either iTunes or iCloud.)
  • Make aGenius Bar appointmentat your local Apple Store or take it to anApple Authorized Service Provider.
  • This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

    Freezing following ios12 update

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