OneDrive is unable to access keychain

I am getting this message: There was a problem accessing your keychain Please check that the login keychain exists and that OneDrive has access to it. If prompted, please allow OneDrive access to your keychain

MacBook Pro with Retina display, iOS 8.0.2

Posted on Oct 9, 2018 2:10 PM

Reply

Similar questions

1 reply

Nov 21, 2018 7:33 AM in response to BobVoss

I had this same problem a couple of days ago. The solution that worked for me was to delete the OneDrive Cached Credential key from the Keychain. The procedure was the following:


  1. Launch Spotlight Search (shortcut: command + space), type keychain, and press return. This should launch the Keychain Access app.
  2. Type OneDrive into the Keychain Access search box. This should show a short list of keys related to OneDrive.
  3. Click on the key called "OneDrive Standalone Cached Credential" or some variant thereof.
  4. Press the delete key (or use the menu item Edit > Delete) to delete the cached credential key.


Cross your fingers (optional 🙂) and start up OneDrive again. If all goes well, it will now work properly. They system will automatically re-create the deleted key.


Good luck!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

OneDrive is unable to access keychain

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.