I am trying to send a text to my daugther and my wife receives it each phone has an individual sign in imessage is only on each phone dont know what to do

Imessage issues

iPhone X, iOS 11.4

Posted on Oct 9, 2018 2:58 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 9, 2018 3:43 PM

It sounds like there was some time during which an Apple ID was shared. That would cause an issue such as the one you are describing.


You say "Each phone has an individual sign in". I assume that means that each individual currently has her/his own unique Apple ID. This is required - if that's not what it means, you need to do this immediately.


Any iOS device that had been previously used with some other Apple ID (especially a shared one) needs to be thoroughly cleansed as follows:

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support


Again, I'm thinking each person has their own Apple ID currently, but did not at some point in the past. Those that changed need to go through the above cleansing.

3 replies
Question marked as Top-ranking reply

Oct 9, 2018 3:43 PM in response to rocket12255

It sounds like there was some time during which an Apple ID was shared. That would cause an issue such as the one you are describing.


You say "Each phone has an individual sign in". I assume that means that each individual currently has her/his own unique Apple ID. This is required - if that's not what it means, you need to do this immediately.


Any iOS device that had been previously used with some other Apple ID (especially a shared one) needs to be thoroughly cleansed as follows:

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support


Again, I'm thinking each person has their own Apple ID currently, but did not at some point in the past. Those that changed need to go through the above cleansing.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I am trying to send a text to my daugther and my wife receives it each phone has an individual sign in imessage is only on each phone dont know what to do

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.