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Payment information could not be updated.

I recently set up an Apple ID and have tried downloading an app int the App Store, but I kept receiving the error message, "this Apple ID has not yet been used with the App store. Please review your account information." I read online that this error might have occurred because I had not yet entered a billing/shipping address. SO I went online and updated that information. The error message was still occurring, so I read online that it might be because I had not yet entered a payment method.


However, when I enter a payment method I get a different error message, "Payment information could not be updated." I have tried several different payment methods, all of which should work, but I keep getting the same error message. I have tried logging in and out multiple times, restarting my computer several times, I have tried from a different computer, and I continue getting the same error message.


Please help?

Posted on Oct 10, 2018 6:04 PM

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Posted on Oct 10, 2018 8:49 PM

contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.


iTunes Support



iTunes Support – world wide

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Payment information could not be updated.

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