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Level 1

4 points

Payment information could not be updated

I recently set up an Apple ID and have tried downloading an app int the App Store, but I kept receiving the error message, "this Apple ID has not yet been used with the App store. Please review your account information." I read online that this error might have occurred because I had not yet entered a billing/shipping address. SO I went online and updated that information. The error message was still occurring, so I read online that it might be because I had not yet entered a payment method.

However, when I enter a payment method I get a different error message, "Payment information could not be updated."

Macbook (2015 or later)

Posted on Feb 5, 2019 5:04 PM

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Level 10

684,039 points

Posted on Feb 5, 2019 5:32 PM

You are following the correct steps, but there was a problem.

contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.

iTunes Support – world wide

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Level 10

684,039 points

Feb 5, 2019 5:32 PM in response to bryn176

You are following the correct steps, but there was a problem.

contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.

iTunes Support – world wide

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Payment information could not be updated

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