Homepod Frequently Cannot Connect To The Internet

Is anyone else having this same issue? My homepod is connected to the Wi-Fi just fine. I can ping it via my laptop. I have the network set to 5Ghz only and full power. I disabled the 2.4Ghz since I dont need it and for troubleshooting. My device is about 10 feet from my ATT Fiber Modem which provides the Wi-Fi connection. Randomly both home pods (not at the same time) will say I am having problems connecting to the Internet.

If I reboot the homepod (pain in the butt to do) it works. If I restart the Wi-Fi or boot the device off of Wi-Fi the homepod works. It is almost like an incompatibility between the homepod and the Wi-Fi chipset on the ATT Fiber modem. I am using WPA/2PSK. I have ZERO problems with any other device except my homepods!

I have factory reset them, re-added them and everything I can think of. Surely someone else has this problem and may have a solution other than return both homepods.

HomePod, iOS 12

Posted on Oct 10, 2018 7:56 PM

Top-ranking reply

psnyder1985 Author

Level 1

13 points

Posted on Oct 26, 2018 1:40 PM

They would ping just fine. I solved my problem by getting a UniFi Nano HD WAP. Fixed my problem.

I could not turn off IPV6 on the modem nor can I even change the DHCP DNS that it hands out. So I could not verify if either of those were the problem but I can say with the new WAP all is well in HomePod Land.

It clearly was an issue with how they homepods worked with the wireless card on the ATT Fiber Modem. I’m still using their modem but have no more problems.

I’m still running 5Ghz only (2.4Ghz is disabled) and 80Mhz Channels with the new WAP just like I was before with the ATT Modem. I had even turned 2.4Ghz back on and that didn’t help.

What I would notice is under the IP Bindings on the ATT Modem the home pods would say “off” but I could locally ping them fine. It was like the modem would prevent them from making the NAT out to the Internet.

They are and were both within 15 feet of the modem in a one bedroom apartment. Noise is higher than in your typical home because of so many apartments so close but that is why I had 5Ghz only and there are plenty of clean 5Ghz spectrum.

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Homepod Frequently Cannot Connect To The Internet

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