You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cellular menu missing on iPhone XS Max

I am trying to use the two SIM option on the iPhone XS Max but the Cellular data menu is missing.

Does anyone know how I can resolve this? I have tried the options for the iPhone 8 but they don’t work.

thanks

Posted on Oct 11, 2018 1:56 PM

Reply

Similar questions

10 replies

Nov 3, 2018 8:05 PM in response to sberman

Hi,

The dual sim is working, I'm using it on my phone for couple of weeks but the cellular settings is missing!

Every time I need to change the primary line (which something you will discover that you will do more often with Apples fruitless dual sim) or change the settings of each line I need to reset the settings as we are only allowed to don't through the new setup

Reply

Oct 11, 2018 2:07 PM in response to razmee209

There are none of the Cellular options only these

Reply

Level 10

268,359 points

Oct 11, 2018 2:23 PM in response to liverpool_lad

As you can see in the article you attached under "What you need" ...

The Dual SIM option is not currently available. It will be available later this year.

Reply

Level 10

268,359 points

Nov 3, 2018 8:15 PM in response to LeMajDoss

LeMajDoss wrote:

The dual sim is working, I'm using it on my phone for couple of weeks but the cellular settings is missing!

Using Dual SIM with an eSIM - Apple Support

Reply

Oct 11, 2018 2:18 PM in response to sberman

Thanks, I am trying to add a second SIM but the options not available. I am confused

https://support.apple.com/en-gb/HT209044

Reply

Level 10

193,938 points

Oct 11, 2018 2:02 PM in response to liverpool_lad

What happens when you click on mobile data?

Reply

Level 10

268,359 points

Oct 11, 2018 2:13 PM in response to liverpool_lad

The above appears exactly like what I see under Settings > Cellular.

Reply

Oct 11, 2018 2:28 PM in response to sberman

Cheers sberman I thought that was a previous reference before launch. Feel a fool now! 😝

Reply

Level 10

268,359 points

Oct 11, 2018 8:22 PM in response to liverpool_lad

liverpool_lad wrote:

I thought that was a previous reference before launch.

I'm sure you're not alone.

Glad it's all settled for you now.

Enjoy your new iPhone!

Reply

Nov 3, 2018 8:43 PM in response to sberman

Thanks Sberman, but this is the issue the Cellular section is missing, you don’t see it when you go to settings

Reply

Cellular menu missing on iPhone XS Max

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up