External DVD drive not working post-Mojave update

The empty disk never showed up on the desktop.

When you're creating a Burn Folder, you have to specify its location (e.g. the desktop). Move files into the folder and then burn them as you would (well, could) do before with the empty disks.

I am running 10.14.2 and there is no mention anywhere of a burn file or create burn folder on the finder drop down menu. If you go to Apple Help screens for anything having to do with "burn" you get this helpful comment: "The selected content is currently unavailable". SO Apple is clearly aware of the problem. Apple used to take their customers seriously. And I didn't have the problem with the first iteration of Mojave on my MBP 15" late 2013. Has anybody discussed this with the Genius Bar? I can't even watch a DVD. Is going back to High Sierra an option? If so, how???? This is a situation you would expect from Microsoft!!!!

I have same situation with 10.14.2 Mojave.

No sign of any USB connection.

For music or movies: It shows: selected content is not readable.

For Data CDs or DVDs, it is readable.

am thinking of wiping all content and formatting my 15 inch MacBook?

any clues if this works?

Thank you so very much Jared. You saved me the cost of a new Super Drive as I thought that my old drive was toast!

NB. You have to make sure that all your photo's are in one file before you do this as you can't burn consecutive files.

My problem that my LG model BE14NU40 Blu-ray burnet doesn’t get recognized by my Mac. It won’t mount and I can’t use it for anything. When I last used the drive about 2 years ago it worked fine. Tried using it yesterday and nothing. Any ideas on how I can get my Mac to recognize and mount the drive.

I tried burning a disc, but get the message, no supported burner drive found. Thanks.

OK Apple...do you or anybody else have a "SuperDrive" that does work with a 2017 MBP? It appears to me that the problems is on your end...either with the MBP or more likely, Mojave. If you do sell a device that does work with a 2017 MBP, I will buy it because I am sick & tired of trying to shoot this problem. Apparently your SYSDIAGNOSE has a bug as does the Feedback app with which I have wasted hours trying to get to create & submit data. I'm thinking that I have purchased my last Apple product if this is how you are going to treat your customer's problems & concerns.

I'm having this problem too. I'm using the Apple external CD drive, so no other cable to try. When I attach the drive to my MacBook Air's USB port, and put a CD in the drive, the CD icon does not appear on the desktop. It does appear in Disk Utility, though. I discovered that because I was worried about the CD being permanently stuck in the drive.

I had some success right-clicking on the file I wanted to burn, then selecting "Burn to CD". That worked, and then the CD suddenly appeared on the desktop. However, when I went to burn a second CD, it appeared in the Disk Utility but the right-click menu selection had no effect.

This seems like a bug in Mojave to me, because everything was just fine until I upgraded. (The upgrade is otherwise really great, though.)

I am having the same issue - has an update to this disaster been released? This is unacceptable and absolutely absurd to think that instead of updating amazing technology, Apple is yet again breaking those things that were working and did not need to be fixed. 😠

Hi Every one, I have found a solution!

If your dvd burner/drive will accept a blank dvd, do the following.

1) insert a blank dvd ( it will not show up on the desktop).

2) On the desktop highlight or click on the file/video you want to burn

3) in the top menu bar go to file and burn to disk

4) it will appear after burning on the desktop.

and a trillion dollar mobile phone company couldnt envisage this happening ?????

You’re right. Just as my new IPad Pro notifications audio is low but not my regular volume tech is to re set it up as new. That’s as far as I got with them so it seems they just don’t care anymore.

It works great. Mac Support couldn't give me this easy solution. Thanks

interesting, how did you get it to show up on your desktop.

Mine doesn't with Mojave on my new iMac.

I created a burn folder then burned my items to the disk. Once that completed the cd showed on my desktop with the completed files. Then emptied my burn folder for the next batch.

Worked Great SHBean, Thanks!

It’s not that hard—- go to “file” then “new Burn folder” not finder