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Jared Winter Author

Level 1

58 points

External DVD drive not working post-Mojave update

Ever since I updated to Mojave, my external DVD drive no longer works. I am using a Late 2016 MBP w/ Touch Bar (4 Thunderbolt 3 ports). When I plug the DVD drive in, I can tell that it makes the disc spin, but it no longer shows up in Finder (i.e., the drive/disc never mount).

Here is what I've already tried:

1.) Double checking finder preferences to make sure external drives will show up

2.) Trying the DVD drive on another computer (PC). It works on PCs, so the drive isn't the problem.

3.) Trying different USB ports on the MacBook

The same drive always worked before Mojave. I'm wondering if Mojave reduced the power available for USB accessories.

Anyone else having this problem? Any solutions?

PS: Yes, DVDs are antiquated at this point, but I have no choice in the matter.

MacBook Pro (13-inch, Late 2016, 4 TBT3), 27" external 1080p display HDMI

Posted on Oct 11, 2018 2:54 PM

Top-ranking reply

rachelden

Level 1

9 points

Posted on Oct 29, 2018 9:26 AM

I'm having the same problem on my 2017 iMac. The external DVD drive is Apple model number A1379 and it's only a couple years old. It worked fine before I installed Mojave. The drive no longer shows up in Finder. I've tried the obvious things like restarting and plugging into different USB ports. The drive shows up in Disk Utility, but the buttons for First Aid, Mounting, etc. are grayed out. The same is true for my co-worker's iMac. I really hope we don't have to buy new external drives. We work with large files that need to be given to vendors and DVDs are the easiest way.

View in context

65 replies

Feb 14, 2019 1:16 PM in response to Jared Winter

The DVD player crashes my hard drive.

sherndon

Level 1

8 points

Feb 23, 2019 3:45 PM in response to Avsfan1_2000

I have the same issue with the same burner.

Did you ever get a resolution?

Feb 23, 2019 4:09 PM in response to sherndon

See post by Jared Winter on Page 2. His solution works. However, it is very confusing when the burner doesn't show up on the desktop. Apple needs to fix this pronto!

cynsha

Level 1

8 points

Feb 23, 2019 6:04 PM in response to sherndon

I followed the advice about going up to the finder and closing burn to disk. It worked fine for me that way.

Jun 17, 2019 7:04 AM in response to Tom Rowson

Changing to a different usb cable solved problem for me.

External DVD drive not working post-Mojave update