iPod Touch 5th Generation - iOS 9.3.5 - "Cannot Verify Server Identity"

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Level 1

22 points

iPod Touch 5th Generation - iOS 9.3.5 - "Cannot Verify Server Identity"

Hi all,

I have an older iPod Touch 5th generation which is not able to connect to websites properly. All sites visited in safari give an alert titled "Cannot Verify Server Identity". iOS is not recognizing certificates for any site - including www.apple.com.

I have done a factory reset and tried to connect to multiple wifi networks.

Any idea how I can solve this issue? It's as if all certificates are not trusted.

Thanks!

Damon

Posted on Oct 12, 2018 4:49 PM

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Answer 1

damonallison Author

Level 1

22 points

Oct 15, 2018 4:53 AM in response to Joseph_S.

Thank you for your reply!

I was able to get the iPod to work by erasing it and setting it up from scratch. I don't know the reason why it didn't work the first time I tried this, which is a little concerning. At any rate, I can't argue with success!

Thanks again for the links!

Damon

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Answer 2

Joseph_S.

Community Specialist

Oct 14, 2018 1:31 PM in response to damonallison

Hello damonallison,

Thank you for using Apple Support Communities! I understand that you are encountering an error when accessing websites using Safari on your iPod touch. You've come to the right place for help.

Is this issue specific to loading websites using Safari or can you connect to other apps that use Wi-Fi? If you can access the internet using different apps, try to clear the history, cookies, and cache for Safari in Settings:

Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch - Apple Support

If you're not able to connect to Wi-Fi using any apps, the following support article provides additional troubleshooting steps for this issue:

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

Let us know what happens from here.

Cheers!

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Answer 3

Joseph_S.

Community Specialist

Oct 15, 2018 6:05 AM in response to damonallison

Hi damonallison,

I'm glad to hear that you were able to get it working! Thanks for following up to let us know the resolution and please reach out if you need help in the future.

Take care.

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iPod Touch 5th Generation - iOS 9.3.5 - "Cannot Verify Server Identity"

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