cannot open my Apple id under settings on my iphone.

When I go to settings on my iPhone 6plus the first thin is my name and under is Apple ID.... it is faded and when I click on it, it does not open. But does open on my iPad. What is wrong? Who can I fix it?

iPhone 6 Plus, iOS 12.0.1

Posted on Oct 14, 2018 11:15 AM

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Question marked as Top-ranking reply

Posted on Nov 25, 2018 1:51 PM

Before doing anything, go to Settings/Screen Time to see if any restrictions are in place. There may be a restriction preventing you from accessing that. See if you can remove it.


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If you can't remove the restriction, you can do the factory reset, but don't restore the backup because that will restore the restriction.

5 replies
Question marked as Top-ranking reply

Nov 25, 2018 1:51 PM in response to lynnefromwalnut creek

Before doing anything, go to Settings/Screen Time to see if any restrictions are in place. There may be a restriction preventing you from accessing that. See if you can remove it.


Parental controls


If you can't remove the restriction, you can do the factory reset, but don't restore the backup because that will restore the restriction.

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cannot open my Apple id under settings on my iphone.

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