Level 1

8 points

My iMac makes a loud ding ding noise

I have a 2013 iMac iOS 10.13.6. It has never given me any problems. However for the last couple of months if my computer is left on for 5-10 mins and I go back to it, it makes a loud ding ding sound as though a key is stuck or something is pressing on the keyboard. (please bear in mind I am a 72 yr lady so may not get the jargon right). I have unplugged everything including peripherals. I have done various things recommended PRAM, removed a wireless keyboard which was within a couple of feet of my iMac. When the ding ding starts I can hover my cursor over a menu but the menu shows for a split second and flashes off again. I end up powering off. The fault is not always when I have left the PC on for a few minutes as mentioned above it happens at any given time and I cannot put a pattern to it. I can stop the ding by pressing any key but this does not mean the fault is clear it just means the noise has stopped.

I cannot seem to get in Safe Mode, tried every whichway. Restarting - pressing Cmd and R at same time, it just loads as normal. I have checked for a virus but all okay. Is it the end of my iMac's life!!!!

iPad (3rd gen) Wi-Fi, iOS 6.1.3

Posted on Oct 14, 2018 10:51 PM

Similar questions

27 replies

Troodaloo Author

Level 1

8 points

Oct 28, 2018 3:04 AM in response to Troodaloo

I just thought I would let you know that there is a very slight pattern to the dinging, although not every time. If I leave something on my screen (it happened twice this morning) say for instance my emails when I go back to it to start typing the dinging starts with the usual fault, as usual pressing any key stops it.

Troodaloo Author

Level 1

8 points

Oct 19, 2018 3:07 AM in response to Troodaloo

Hello dab, I just wanted to say a big thank you. I have had no dinging noises for two days since I took your advice.

I created a new account and had no problems since. Thanks

dwb

Level 7

33,244 points

Oct 19, 2018 3:22 AM in response to Troodaloo

Great. Moving into a new account can be a bit frustrating if you have been really active. Let us know if you need help moving music, pictures or other files from the old to the new.

dwb

Level 7

33,244 points

Oct 23, 2018 3:58 AM in response to Troodaloo

Nothing there. Are you using both a USB mouse and keyboard? Anything else connected to USB other than printer and external hard drive?

dwb

Level 7

33,244 points

Oct 23, 2018 11:41 AM in response to Troodaloo

Try the new first and if things seem stable try the other. Keep fingers crossed

Troodaloo Author

Level 1

8 points

Oct 28, 2018 2:09 AM in response to Troodaloo

Hello Dwb thought I would keep you up to date. Well I started using my New User and the dinging started again (only muffled for some reason, nothing to do with sound settings). As usual

Troodaloo Author

Level 1

8 points

Oct 29, 2018 1:14 PM in response to dwb

I think you are right. I can't thank you enough for all your help. It has been much appreciated.

Regards

dwb

Level 7

33,244 points

Oct 15, 2018 7:53 AM in response to Troodaloo

When I started reading my first thought was a hardware problem but after completing your post I'm pretty certain your computer is fine and that it is a program that is causing your mystery. One of the active members here has created a diagnostic tool called EtreCheck that is useful to those of us who answer questions. You can download it here and after you've run it paste the results. Among other things it shows us what programs you have running. That's where I suspect your problem is hiding.

Troodaloo Author

Level 1

8 points

Oct 15, 2018 1:18 PM in response to dwb

EtreCheck version: 5.0.5 (5A016)

Report generated: 2018-10-15 20:58:36

Download EtreCheck from https://etrecheck.com

Runtime: 3:15

Performance: Good

Problem: Other problem

Description:

Computer makes a loud ding ding noise unable to use

Major Issues:

Anything that appears on this list needs immediate attention.

More than one antivirus app - This machine has multiple antivirus apps installed.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Clean up - There are orphan files that could be removed.

Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.

System modifications - There are a large number of system modifications running in the background.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Hardware Information:

iMac (27-inch, Late 2013)

iMac Model: iMac14,2

1 3.2 GHz Intel Core i5 (i5-4570) CPU: 4-core

8 GB RAM - Upgradeable

BANK 0/DIMM0 - 4 GB DDR3 1600 ok

BANK 1/DIMM0 - 4 GB DDR3 1600 ok

BANK 0/DIMM1 - Empty

BANK 1/DIMM1 - Empty

Video Information:

NVIDIA GeForce GT 755M - VRAM: 1024 MB

iMac 2560 x 1440

Drives:

disk0 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [Core Storage Container] 999.35 GB

disk1 - Macintosh HD (Journaled HFS+) 999.01 GB (73.97 GB used)

disk0s3 - Recovery HD (Mac OS Extended) [Recovery] 650 MB

disk3 - WD Ext HDD 1021 1.00 TB

External USB 480 Mbit/s USB

disk3s1 - E******s (MS-DOS FAT12) 1.00 TB (529.81 GB used)

Mounted Volumes:

disk1 - Macintosh HD 999.01 GB (924.78 GB free)

Journaled HFS+

Mount point: /

disk3s1 - E******s 1.00 TB (470.39 GB free)

MS-DOS FAT12

Mount point: /Volumes/E******s

disk5s1 - A**************************r 48 MB (45 MB free)

Mac OS Extended

Disk Image

Mount point: /private/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/.vbfolder_m9ryZV

Network:

Interface en0: Ethernet

Interface en1: Wi-Fi

802.11 a/b/g/n/ac

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

Interface en5: TomTom

Interface en6: iPhone

iCloud Quota: 40.20 GB available

System Software:

macOS High Sierra 10.13.6 (17G65)

Time since boot: About 3 hours

Security:

System	Status
Gatekeeper	Enabled
System Integrity Protection	Enabled

Unsigned Files:

Launchd: /Library/LaunchDaemons/com.intego.ContentBarrier.daemon.plist

Executable: /Library/Intego/ContentBarrier.bundle/Contents/MacOS/ContentBarrier Daemon.app/Contents/MacOS/ContentBarrier Daemon

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.seagate.TBDecorator.plist

Executable: /Library/Application Support/Seagate/TBLoopDriveParams

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist

Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareag ent.bundle/Contents/MacOS/com.skype.skype.shareagent

Details: Exact match found in the whitelist - probably OK

32-bit Applications:

3 32-bit apps

Kernel Extensions:

/Library/Application Support/Intego/Extensions

[Loaded] ContentBarrier.kext (INTEGO, 10.9.4 - SDK 10.8)

[Loaded] NetBarrierMonitor_Legacy.kext (10.9.5 - SDK 10.8)

[Loaded] NetBarrierNetwork_Legacy.kext (10.9.5 - SDK 10.8)

[Loaded] NetBarrierProcess_Legacy.kext (10.9.5 - SDK 10.8)

[Loaded] VirusBarrierRealTime_Legacy.kext (10.9.15 - SDK 10.8)

/Library/Application Support/Malwarebytes/MBAM/Kext

[Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.4 - SDK 10.13)

/Library/Extensions

[Loaded] Seagate Storage Driver.kext (Seagate Technologies LLC, 5.2.7 (26999) - SDK 10.4)

/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[Not Loaded] SeagateLeafPowSecDriver_10_4.kext (Seagate Technologies LLC, 5.2.7 (26999) - SDK 10.4)

[Loaded] SeagateLeafPowSecDriver_10_5.kext (Seagate Technologies LLC, 5.2.7 (26999) - SDK 10.5)

[Not Loaded] SeagateDriveIcons.kext (Seagate Technologies LLC, 5.2.7 (26999) - SDK 10.4)

/System/Library/Extensions

[Loaded] ContentBarrier Safe Boot_Legacy.kext (10.7.5 - SDK 10.8)

[Not Loaded] UsbEthernetGadget.kext (1.0.0d1)

~/Downloads/LCC Installer.app

[Not Loaded] LogitechHIDDevices.kext (Logitech Inc., 3.9.5 - SDK 10.10)

[Not Loaded] LogitechUnifying.kext (Logitech Inc., 1.3.6 - SDK 10.10)

System Launch Agents:

[Not Loaded]	8 Apple tasks
[Loaded]	175 Apple tasks
[Running]	110 Apple tasks
[Other]	One Apple task

System Launch Daemons:

[Not Loaded]	37 Apple tasks
[Loaded]	184 Apple tasks
[Running]	115 Apple tasks

Launch Agents:

[Running]	com.intego.trial.agent.plist (INTEGO - installed 2018-09-24)
[Running]	com.intego.ContentBarrier.agent.plist (INTEGO - installed 2018-05-23)
[Loaded]	com.intego.commonservices.uninstaller.plist (INTEGO - installed 2018-05-24)
[Running]	com.intego.commonservices.taskmanager.plist (INTEGO - installed 2018-05-24)
[Running]	com.intego.virusbarrier.events.plist (INTEGO - installed 2018-09-21)
[Loaded]	com.intego.virusbarrier.alert.plist (INTEGO - installed 2018-09-21)
[Running]	com.intego.netupdate.agent.plist (INTEGO - installed 2017-09-21)
[Running]	com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-09-14)
[Running]	com.intego.commonservices.integomenu.plist (INTEGO - installed 2018-05-24)
[Running]	com.intego.netbarrier.alert.plist (INTEGO - installed 2018-02-18)
[Loaded]	com.intego.Personal-Backup.agent.plist (INTEGO - installed 2018-02-12)

Launch Daemons:

[Running]	com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-09-14)
[Loaded]	com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-09-21)
[Running]	com.intego.virusbarrier.daemon.scanner.plist (INTEGO - installed 2018-09-21)
[Running]	com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-09-14)
[Loaded]	jp.co.canon.MasterInstaller.plist (? d0637166 - installed 2015-05-05)
[Running]	com.intego.netbarrier.daemon.monitor.plist (INTEGO - installed 2018-02-18)
[Loaded]	com.intego.commonservices.icalserver.plist (INTEGO - installed 2016-06-07)
[Running]	com.intego.netupdate.daemon.plist (INTEGO - installed 2017-09-21)
[Running]	com.intego.Personal-Backup.daemon.plist (INTEGO - installed 2018-02-12)
[Running]	com.intego.ContentBarrier.daemon.plist (? 15aef1b1 - installed 2018-05-23)
[Running]	com.intego.commonservices.daemon.taskmanager.plist (INTEGO - installed 2018-05-24)
[Running]	com.seagate.TBDecorator.plist (? 595582c - installed 2016-06-23)
[Running]	com.intego.virusbarrier.daemon.realtime.plist (INTEGO - installed 2018-09-21)
[Running]	com.intego.virusbarrier.daemon.logger.plist (INTEGO - installed 2018-09-21)
[Loaded]	com.intego.commonservices.metrics.kschecker.plist (INTEGO - installed 2018-05-24)
[Loaded]	com.apple.installer.osmessagetracing.plist (Apple - installed 2018-07-04)
[Running]	com.intego.netbarrier.daemon.logger.plist (INTEGO - installed 2018-02-18)
[Running]	com.intego.netbarrier.daemon.plist (INTEGO - installed 2018-02-18)
[Loaded]	com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2018-10-11)
[Running]	com.intego.WashingMachine.service.plist (INTEGO - installed 2017-09-23)
[Running]	com.intego.commonservices.daemon.integod.plist (INTEGO - installed 2016-06-07)
[Loaded]	com.intego.precise.daemon.plist (INTEGO - installed 2018-09-24)
[Loaded]	com.intego.virusbarrier.daemon.emlparser.plist (INTEGO - installed 2018-09-21)
[Running]	com.intego.virusbarrier.daemon.plist (INTEGO - installed 2018-09-21)

User Launch Agents:

[Running]	com.macpaw.CleanMyMac4.HealthMonitor.plist (MacPaw Inc. - installed 2018-10-11)
[Loaded]	com.macpaw.CleanMyMac4.Updater.plist (MacPaw Inc. - installed 2018-10-11)
[Not Loaded]	jp.co.canon.Inkjet_Extended_Survey_Agent.plist (? 0 - installed 2012-12-04)
[Other]	com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-18)
[Loaded]	com.skype.skype.shareagent.plist (? 0 - installed 2018-06-16)

User Login Items:

PK Mobile Helper.app (Simplified I.T. Products, LLC - installed 2015-05-19)

(/Applications/PK Mobile Helper.app)

CleanMyMac X Menu.app (MacPaw Inc. - installed 2018-10-04)

(/Applications/CleanMyMac X.app/Contents/MacOS/CleanMyMac X Menu.app)

PK Mobile Helper (Simplified I.T. Products, LLC - installed 2015-05-19)

(/Applications/PK Mobile Helper.app/Contents/MacOS/PK Mobile Helper)

CleanMyMac X Menu (MacPaw Inc. - installed 2018-10-04)

(/Applications/CleanMyMac X.app/Contents/MacOS/CleanMyMac X Menu.app/Contents/MacOS/CleanMyMac X Menu)

Internet Plug-ins:

FlashPlayer-10.6: 31.0.0.122 (installed 2018-10-09)

Flash Player: 31.0.0.122 (installed 2018-10-09)

QuickTime Plugin: 7.7.3 (installed 2018-07-22)

JavaAppletPlugin: 15.0.1 (installed 2015-11-05)

EPPEX Plugin: 10.0 (installed 2016-08-27)

User Internet Plug-ins:

Picasa: 1.0 (installed 2015-02-13)

Safari Extensions:

Amazon Assistant for Safari.safariextz - Amazon - https://www.amazon.com/gp/BIT/AmazonAssistant/TOU(installed 2018-08-23)

3rd Party Preference Panes:

Flash Player (installed 2018-09-21)

Seagate Dashboard for Mac OSX (installed 2016-10-27)

Time Machine:

Skip System Files: No

Mobile backups: No

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 999.01 GB - Disk used: 74.23 GB

Destinations:

S***********************e [Local] (Last used)

Total size: 999.86 GB

Total number of backups: 107

Oldest backup: 2015-10-23 15:54:35

Last backup: 2018-10-15 20:41:40

Performance:

System Load: 2.08 (1 min ago) 2.00 (5 min ago) 1.77 (15 min ago)

Nominal I/O speed: 4.51 MB/s

File system: 36.75 seconds

Write speed: 167 MB/s

Read speed: 182 MB/s

CPU Usage:

Type	Overall	Individual cores
System	2 %	4 %	1 %	1 %	1 %
User	2 %	4 %	2 %	2 %	2 %
Idle	96 %	93 %	97 %	96 %	97 %

Top Processes by CPU:

Process (count)	Source	CPU	Location
EtreCheckPro	Etresoft, Inc.	5.26 %
WindowServer	Apple	4.76 %
RTProtectionDaemon	Malwarebytes Corporation	2.92 %
kernel_task	Apple	2.80 %
sysmond	Apple	0.92 %

Top Processes by Memory:

Process (count)	Source	RAM usage	Location
kernel_task	Apple	779 MB
com.apple.WebKit.WebContent	Apple	592 MB
EtreCheckPro	Etresoft, Inc.	513 MB
virusbarriers	INTEGO	472 MB
Safari	Apple	432 MB

Top Processes by Network Use:

Process	Source	Input	Output	Location
mDNSResponder	Apple	2 MB	687 KB
com.apple.WebKit.Networking	Apple	1 MB	124 KB
netbiosd	Apple	140 KB	23 KB
apsd	Apple	9 KB	10 KB

Virtual Memory Information:

Available RAM	2.74 GB
Free RAM	18 MB
Used RAM	5.26 GB
Cached files	2.72 GB
Swap Used	0 B

Software Installs (past 30 days):

Name	Version	Install Date
Safari	12.0	2018-09-19
Keynote	8.0	2018-09-19
Pages	7.0	2018-09-20
Numbers	5.0	2018-09-20
Gatekeeper Configuration Data	155	2018-09-25
XProtectPlistConfigData	2100	2018-09-28
Adobe Flash Player	31.0.0.122	2018-10-09
Malwarebytes for Mac	1.0	2018-10-11
Mac Premium Bundle X9	10.9.6	2018-10-15
com.intego.virusbarrier.definitions	10.7	2018-10-15
ContentBarrierFiltersUpdate	1.0	2018-10-15

Clean up:

~/Library/LaunchAgents/jp.co.canon.Inkjet_Extended_Survey_Agent.plist

/Applications/Canon Utilities/Inkjet Extended Survey Program/Inkjet Extended Survey Program.app/Contents/Resources/Canon_Inkjet_Extended_Survey_Agent

Executable not found

Diagnostics Information (past 7 days):

End of report

dwb

Level 7

33,244 points

Oct 22, 2018 3:52 AM in response to Troodaloo

You were booting into a new account and for a couple days things were working okay...until they weren't. So my first question is this: did you install any software or move anything around during that time? If this is a hardware problem I would expect the computer to continue acting up even after logging into a new account.

dwb

Level 7

33,244 points

Oct 15, 2018 3:15 PM in response to Troodaloo

I don’t know if either are dinging but you don’t need Intego’s anti malware or MacPaw’s CleanMyMac. Check their respective websites for uninstall instructions.

dwb

Level 7

33,244 points

Oct 22, 2018 9:12 AM in response to Troodaloo

Run EtreCheck again and post it - let's see if you have Intego and CleanMyMac totally off the computer. I'm still thinking this is a software issue.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My iMac makes a loud ding ding noise