I can't log in to Messages using the iCloud account in my MacBook Pro. It gives the error "Could not sign in to iMessage. The same error occurs in FaceTime too.
What should I do?
PS: I can't contact Apple Support since Apple Support is not available for my country (Sri Lanka)
MacBook Pro (13-inch, 2017, 2 TBT3), macOS High Sierra (10.13.5), null
Messages - If you can‘t sign in to your iMessage account or FaceTime on your Mac
Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID.Someone I know had this happen and I was able to sign in usingmy Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.
You can also try signing in on another device/computer. There have been a couple of posts where people's device/computer was blocked. You will need to contact Apple for that problem also.
There is a contact link.
Apple Support by e-mail or chat
Or fill out and submit this form.
Can't login FaceTime and Messages
