Hi иван230,
Thanks for using Apple Support Communities. I see from your post that you're having an issue with headphones on your MacBook Pro.
To clarify, it sounds like this is only happening when you unplug and re-insert the headphones when listening to audio from third-party apps; is that right? When this happens, what Output options do you see in Apple menu () > System Preferences > Sound > Output? If you see multiple outputs there, are you able to switch by clicking one?
When this happens, is audio actually playing from any apps? If you pause it before unplugging and re-inserting the headphones, does that make a difference?
Are you using Apple-branded headphones, or a different brand?
A good step to narrow things down will be to create a test admin account and see if you're able to re-create the issue there. That will tell you if the issue is system-wide, or if it may be caused by something in your user account. Here's
How to test an issue in another user account on your Mac
:
If another user account is already set up on your Mac, you can simply log out of your account (Apple menu > Log Out) and log in with the other account. But the best way to test is with a newly created account:
- Choose Apple menu () > System Preferences, then click Users & Groups.
- Click
, then enter an administrator name and password.
- Click the Add button (+) below the list of users.
- Complete the fields shown for a Standard or Administrator account, then click Create Account (or OK).
If you plan to test with any of the documents in your own account, make those documents available to the new account. Drag them to the Shared folder of the Users folder on your hard drive (~/Users/Shared). You can then move them to other folders after you log in as the new user.
Then log out of your account and log in with the new account:
- Choose Apple menu > Log out.
- At the login window, log in with the name and password of the new account. If you're also asked to sign in with an iCloud account or Apple ID, skip that step.
Now try to reproduce the issue in the new account. If you need to set up an email account or other account in order to test, you can do so.
If the issue doesn't happen in the new user account, the issue is related to the settings or files in your own account.
If you need help with a specific alert or issue, search the Apple Support website for the text of the alert. If the issue happens in only one app in your account, it might be related to one of that app's settings. Check the app's documentation or support website for help.
You can remove the new user account when you're done testing. Follow the steps for creating a new account, but click the Remove button (–) instead of the Add button (+). Before removing the account, make sure that you don't need any of the files or settings you created or copied in that account.
If the issue happens in the other user account:
If you need more help with a software or hardware issue, contact Apple Support. Be sure to mention any steps you've taken, and the results of those steps. Also mention any alerts or other messages you've seen as part of the issue. You can take a screenshot of the message, so that you can refer to it later.
Once you create the test user account, you'll want to log in there as the steps above suggest, and then see if the same behavior occurs. Knowing if it does will help narrow things down. I hope this is helpful.
Kindest regards.
