Complaint: Keyboard Service Program

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Level 1

5 points

Complaint: Keyboard Service Program

My MacBook Pro has a problem: keys repeat unexpectedly and feel sticky.

I sent my laptop to store to repair, then during the repair, they broke my touch bar(like wat??) and told me they need to order a new one to replace.

The keyboard replacement should take about 4 days as they said, but now it's 2 weeks cause they order and order again!

I just wanna know if it's possible to get a new mac instead of using 'extra broken' Mac.

MacBook Pro TouchBar and Touch ID, iOS 11.4.1, null

Posted on Oct 15, 2018 8:53 AM

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Answer 1

Best reply

Grant Bennet-Alder

Level 10

127,567 points

Oct 15, 2018 9:06 AM in response to zhuoqin

This issue is generally covered by "Lemon Laws" that are specific to your location. In the US, it is on a State-by-State basis.

Many (but not all) require four repair attempts for a specific repair, or a certain total amount of time out-of-service for repairs, or both to qualify. Also most of these laws were written for automobile purchases. Making a car dealer eat a US$20,000 plus automobile is not undertaken lightly, so the steps to qualify are usually pretty steep.

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Answer 2

zhuoqin Author

Level 1

5 points

Oct 16, 2018 8:59 AM in response to zhuoqin

I'm closing this Complaint because it's solved at apple store.

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Complaint: Keyboard Service Program

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