Complaint: Keyboard Service Program

My MacBook Pro has a problem: keys repeat unexpectedly and feel sticky.

I sent my laptop to store to repair, then during the repair, they broke my touch bar(like wat??) and told me they need to order a new one to replace.

The keyboard replacement should take about 4 days as they said, but now it's 2 weeks cause they order and order again!

I just wanna know if it's possible to get a new mac instead of using 'extra broken' Mac.