2010 IMAC Cursor will not move, have shut down no change. this is on a friends computer..
iMac, OS X Yosemite (10.10.5)
Restart the computer holding down the command - option/alt - P - R keys before the gray screen appears. Continue to hold until you hear the startup chime for the second time. You may need to do this 2-3 times.
Try a SMC reset. The article covers when this is required, but doing this will not affect anything.
Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
So far these things and a different mouse have not unfrozen the cursor. Is there anything else to try. Sorry for the delay in getting back to you all..
cursor is frozen
