Alarm won’t play music

My new iPhone C S Max alarm will not play music but plays only horrible default tones. I called Apple they had me reset the phone which was a hassle. It did nothing. I went to the Apple Store and they wanted to wipe The phone to factory settings and restore from the same material that was brought over from my old iPhone 6 on September 12 - 2018 a month ago! I declined I didn’t see the point . It would be the same thing that was put on the phone a month ago . I tried everything in the Apple thread that others had written about since 2015 or before.

Restarted

raised volume

tried both purchased songs and songs from my personal library

erased all alarms tried new songs

Nothing worked. At the Apple Store they say it’s not my phone it’s the software. I fail to understand how we could have this problem and nobody has an answer ! Help!! It it isn’t isn’t resolved in the next 48 hours I’m returning this phone regardless of whether not it’s a hardware or software issue. I’m over it ! I’ll buy an eight and see if I do better with that .

Posted on Oct 16, 2018 6:44 AM

Top-ranking reply

iman192

Level 1

4 points

Posted on Dec 26, 2018 9:56 PM

I am not sure if this has already been resolved for you and I have an iphone 8, not your model. But I came to this site because I was having the same problem and someone mentioned that if the song you want to play as your alarm is not downloaded locally to your phone (select the little cloud with arrow icon), the alarm will not play your song. So all I did to resolve my issue was just that. I downloaded the song in itunes to my phone and voila! I hope you figured it out cause it is a bummer.

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36 replies

Nov 4, 2018 6:08 PM in response to Robinlageorgia

Try this - clock , alarm , edit , scroll down to sound then you should be able to add the song of your choice to play as your alarm

Dec 23, 2018 3:53 PM in response to Robinlageorgia

This isn’t something new.

My phone is doing the same and if you google it you’ll see this goes all the way back to 2016!!! Absolutely ridiculous of apple

Polychrn

Level 1

4 points

Jan 8, 2019 10:53 PM in response to Robinlageorgia

If you add the song u want to your library it works, had the same issue

Oct 16, 2018 7:36 AM in response to IdrisSeabright

That answer is non responsive: If the problem is with the previous iPhone, which I still own, shouldn’t Apple be able to resolve the problem short of me losing all of my contacts my notes etc. which are on the back up?

You’re basically saying I have to choose between hearing music when I wake up and losing over 3000 contacts and 600 notes. Is that what I’m hearing from you that’s your answer? Please clarify. Tu

Oct 16, 2018 7:32 PM in response to IdrisSeabright

I’m trying to understand what you’re saying: when you say corrupted data are you referring to the alarm? Isn’t the clock setting and the alarm part of the iPhone that I purchased? Or are you referring to the songs? Or To The songs that were associated with the individual alarm settings? I have deleted all the individual alarm settings. All of my attempts to get the alarm to function right have been new settings with new songs. Which function intermittently as I said irrespective of which songs I picked to associate to the alarm. So my question is what data relating to what function may be corrupted?

Oct 17, 2018 9:12 AM in response to IdrisSeabright

What about my music - whh has been carried over through multiple iPhones? I don’t understand . What about all my apps I probably have 60 at least.

I thought all that was in the iCloud that’s why when you get a new phone and you activate it everything comes over to the new phone. Otherwise is just magic. So I don’t understand how the contacts and notes will be in the iCloud but not everything else. And if it is everything else .... what’s the point of the restore? I know I must be missing something but what you are saying seems illogical to me

L0bzzz

Level 1

4 points

Nov 4, 2018 5:47 PM in response to Robinlageorgia

Having the same problem with my X. Tried everything except NOT RESETTING MY WHOLE PHONE SO BITE ROCKS,when picking a song it goes to the default alarm sound. Love paying for a expensive POS. This happened after the stupid ios12.1 update if I recall

jillca

Level 1

4 points

Jan 6, 2019 10:42 PM in response to IdrisSeabright

I’m sorry, I don’t post on these forums but this is a bit much. Did you even read what you replied to?

“What about my music - whh has been carried over through multiple iPhones? I don’t understand . What about all my apps I probably have 60 at least. I thought all that was in the iCloud that’s why when you get a new phone and you activate it everything comes over to the new phone. Otherwise is just magic. “

Your response: “You're music, I assume, is stored on your computer. It is not stored in iCloud. It is not part of your back up. You can sync it back to your phone when you've finished troubleshooting. Your apps are not part of your back up, only their data is. You can download them from the App Store when you're done troubleshooting. “

I’m having the exact same issue on a 7+ and I can assure you I know my music is stored in iCloud and purchased through iTunes and is absolutely part of my “back up?”

Troubleshooting may “be a very tedious process” for *you*, but from an actual customer perspective, when something as silly as music for alarms has worked for years and suddenly stops, it’s a real pain.

Also, as you darn well should know, “What about my music - whh has been carried over through multiple iPhones” actually means the customer is storing in iCloud.

jillca

Level 1

4 points

Jan 7, 2019 11:14 PM in response to NolieCannoli

Hi NoliCannoli,

Thank you so much for posting this. This actually worked for me.

Not sure how awards etc. work as I don’t post here often and I’m a level one, but someone please give NoliCannoli one.

Thank you, again.

Jan 29, 2019 5:34 AM in response to carlo210

THIS WORKED PERFECTLY!!!!! All my music was showing up in iTunes but I didn’t even realize that it was downloaded on my New phone (just got the xr and had restored from my 8 back up). I can’t believe that apple was telling robin that they had to reset the phone. Come on people. Thanks Carlo!!!

Oct 16, 2018 7:39 AM in response to Robinlageorgia

Also the problem is intermittent one minute it will play the song and 10 minutes later it won’t. Moreover it doesn’t give you the snooze option .

Dec 21, 2018 4:13 AM in response to Sensii

It worked the first time I tried song, but every time since it plays default alarm. I bought 4 X model and same on all. Apple please fix. I went from 5s for this.

jillca

Level 1

4 points

Jan 6, 2019 11:04 PM in response to IdrisSeabright

Do you actually understand that some end users may not understand what “restoring the phone to a factory state” means and think they’re actually “”RESETTING MY WHOLE PHONE”?

MeetySr

Level 1

4 points

Jan 7, 2019 5:18 AM in response to carlo210

Downloading it locally worked for me too! Duh. Thanks!

Jan 17, 2019 7:13 AM in response to Robinlageorgia

N/A

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Alarm won’t play music