Alarm won’t play music

My new iPhone C S Max alarm will not play music but plays only horrible default tones. I called Apple they had me reset the phone which was a hassle. It did nothing. I went to the Apple Store and they wanted to wipe The phone to factory settings and restore from the same material that was brought over from my old iPhone 6 on September 12 - 2018 a month ago! I declined I didn’t see the point . It would be the same thing that was put on the phone a month ago . I tried everything in the Apple thread that others had written about since 2015 or before.

Restarted

raised volume

tried both purchased songs and songs from my personal library

erased all alarms tried new songs

Nothing worked. At the Apple Store they say it’s not my phone it’s the software. I fail to understand how we could have this problem and nobody has an answer ! Help!! It it isn’t isn’t resolved in the next 48 hours I’m returning this phone regardless of whether not it’s a hardware or software issue. I’m over it ! I’ll buy an eight and see if I do better with that .

Posted on Oct 16, 2018 6:44 AM

Top-ranking reply

iman192

Level 1

4 points

Posted on Dec 26, 2018 9:56 PM

I am not sure if this has already been resolved for you and I have an iphone 8, not your model. But I came to this site because I was having the same problem and someone mentioned that if the song you want to play as your alarm is not downloaded locally to your phone (select the little cloud with arrow icon), the alarm will not play your song. So all I did to resolve my issue was just that. I downloaded the song in itunes to my phone and voila! I hope you figured it out cause it is a bummer.

View in context

36 replies

jsong69

Level 1

4 points

Feb 7, 2019 11:45 AM in response to carlo210

Whoo Hoo! You rock! This worked perfectly. Cosmo Sheldrake's "Come Along" is the PERFECT song to start my day with. THANK YOU!!!!!!!!!!!!!!!!!!!!!

Feb 2, 2019 12:10 AM in response to Robinlageorgia

Problem Fixed and resolved! My Apple Music wouldn’t let me download songs or see album covers, which really bothered me, so I went searching. After about two weeks, I found a fix through other sources, where you must delete enough space for there to be at least 3.2 (3.5 for me) GB of space left on the phone. Once completed, everything in Apple Music will return to normal. Fast forward: alarm is playing default sounds, album covers start disappearing again and can’t download songs. So I took my phone back to 3.5 GBs left of space and everything works perfectly now. Dumb bug but it should work, does every time for me. Please please fix this Apple.

Nov 4, 2018 5:48 PM in response to L0bzzz

L0bzzz wrote:

Having the same problem with my X. Tried everything except NOT RESETTING MY WHOLE PHONE

Restoring the phone to factory state would be the next troubleshooting step.

Sensii

Level 1

4 points

Dec 11, 2018 7:16 AM in response to carlo210

This worked for me. Is this a new thing from apple? It was never an issue until recently. That radar noise is the worst thing to wake up to!

mikey149

Level 1

4 points

Jan 8, 2019 4:18 PM in response to Robinlageorgia

Just download the music to your library. I did this and it worked last night

Jan 15, 2019 2:45 PM in response to carlo210

This. So simple, should have thought of it sooner. I’m sure this is the reason why everyone is having trouble. Thanks. Fixed it for me. Lol.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Alarm won’t play music