Mojave causes MacPro to freeze on idle

Her since I upgraded to Mojave, my Mac Pro freezes and restarts when idle for about 5 minutes.


What I've tried...

I have unplugged all external devices.

I have uninstalled Firefox.

I have ensured that I have the latest version of printer and tablet drivers.


Here is the EtreCheck report... Any suggestions would be welcome.

(Note that I did try unplugging my Wacom tablet and uninstalling Firefox, so those crashes are not causing the freezing/restarting problem.)


EtreCheck version: 5.0.5 (5A016)

Report generated: 2018-10-16 14:02:43

Download EtreCheck from https://etrecheck.com

Runtime: 1:59

Performance: Excellent


Problem: Computer is restarting

Description:

When idle for about 5 minutes, it freezes then restarts.


Major Issues:

Anything that appears on this list needs immediate attention.


Unsigned files - There are unsigned software files installed that could be adware and should be reviewed.

Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Configuration profiles present - This machine has configuration profiles. These are sometimes used by adware and malware.

Apps crashing - There have been numerous app crashes.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Abnormal shutdown - Your machine shut down abnormally.


Hardware Information:

Mac Pro (Late 2013)

Mac Pro Model: MacPro6,1

1 3 GHz 8-Core Intel Xeon E5 (Xeon(R)) CPU: 8-core

64 GB RAM - At maximum

DIMM1 - 16 GB DDR3 ECC 1866 ok

DIMM2 - 16 GB DDR3 ECC 1866 ok

DIMM3 - 16 GB DDR3 ECC 1866 ok

DIMM4 - 16 GB DDR3 ECC 1866 ok


Video Information:

AMD FirePro D700 - VRAM: 6144 MB

AMD FirePro D700 - VRAM: 6144 MB

Thunderbolt Display 2560 x 1440


Drives:

disk0 - APPLE SSD SM0512F 500.28 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x4 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [APFS Container] 500.07 GB

disk1 [APFS Virtual drive] 500.07 GB (Shared by 4 volumes)

disk1s1 - Macintosh HD (APFS) (Shared - 393.98 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 44 MB used)

disk1s3 - Recovery (APFS) [Recovery] (Shared - 512 MB used)

disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)


Mounted Volumes:

disk1s1 - Macintosh HD 500.07 GB (103.22 GB free)

APFS

Mount point: /


disk1s4 - VM [APFS VM] (Shared - 2.15 GB used)

APFS

Mount point: /private/var/vm


Network:

Interface en0: Ethernet 1

Interface en1: Ethernet 2

Interface en10: Display Ethernet

Interface en11: Broadcom NetXtreme Gigabit Ethernet Controller

Interface en13: iPad

Interface fw0: Display FireWire

Interface en2: Wi-Fi


Interface en12: iPhone

Interface en9: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge


System Software:

macOS Mojave 10.14 (18A391)

Time since boot: Less than an hour


Configuration Profiles:

This computer has configuration profiles installed.


Security:

SystemStatus
GatekeeperEnabled
System Integrity ProtectionEnabled


Unsigned Files:

Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool .plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.wacom.UpdateHelper.plist

Executable: /Library/PrivilegedHelperTools/com.wacom.UpdateHelper.app/Contents/MacOS/com.wa com.UpdateHelper

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.srib.pssddaemon.plist

Executable: ~/Library/Application Support/PortableSSD/Samsung Portable SSD.app/Contents/Resources/Samsung_Portable_SSD_Daemon

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.wacom.DisplayMgr.plist

Executable: /Library/PrivilegedHelperTools/com.wacom.DisplayMgr.app/Contents/MacOS/com.waco m.DisplayMgr

Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist

Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareag ent.bundle/Contents/MacOS/com.skype.skype.shareagent

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.cpsww.ppupsd.plist

Executable: /Library/Services/ppupsd

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Update r.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK


Safari Extension: ResultsLoad


32-bit Applications:

27 32-bit apps


Kernel Extensions:

/Library/Extensions

[Not Loaded] FTDIKext.kext (Wacom Technology Corp., 1.0 - SDK 10.13)


/System/Library/Extensions

[Not Loaded] Wacom Tablet.kext (Wacom Technology Corp., Wacom Tablet 6.3.11-3 - SDK 10.10)

[Not Loaded] SATSMARTDriver.kext (Samsung Electronics, 0.9 - SDK 10.7)


System Launch Agents:

[Not Loaded] 9 Apple tasks
[Loaded] 189 Apple tasks
[Running] 101 Apple tasks


System Launch Daemons:

[Not Loaded] 35 Apple tasks
[Loaded] 186 Apple tasks
[Running] 114 Apple tasks


Launch Agents:

[Loaded] com.oracle.java.Java-Updater.plist (? 5cb84bad - installed 2018-09-13)
[Running] com.wacom.DataStoreMgr.plist (Wacom Technology Corp. - installed 2018-09-24)
[Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2018-10-15)
[Running] com.wacom.DisplayMgr.plist (? 72706490 - installed 2018-09-24)
[Not Loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-15)
[Running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2018-09-24)
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-10-15)


Launch Daemons:

[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-09-21)
[Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2014-02-26)
[Loaded] com.skype.skypeinstaller.plist (? a81aef1d - installed 2017-10-26)
[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-15)
[Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-10-15)
[Running] com.cpsww.ppupsd.plist (? d1c774db - installed 2018-04-18)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-11)
[Running] com.wacom.UpdateHelper.plist (? 247c9951 - installed 2018-09-24)
[Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-09-13)
[Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2018-09-21)
[Loaded] com.wacom.displayhelper.plist (Apple - installed 2018-09-24)
[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-15)


User Launch Agents:

[Running] com.srib.pssddaemon.plist (? 0 - installed 2016-11-24)
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-10-15)
[Loaded] com.skype.skype.shareagent.plist (? 0 - installed 2018-07-12)


User Login Items:

iClock-helper (App Store - installed 2016-04-25)

(/Applications/deepClock.app/Contents/Library/LoginItems/iClock-helper.app)

PhotoStreamAgent (App Store - installed 2038-01-18)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)


Internet Plug-ins:

FlashPlayer-10.6: 31.0.0.122 (installed 2018-10-09)

QuickTime Plugin: 7.7.3 (installed 2018-09-21)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-10-09)

AdobePDFViewer: 19.008.20071 (installed 2018-10-09)

Flash Player: 31.0.0.122 (installed 2018-10-09)

SharePointBrowserPlugin: 14.7.2 (installed 2017-03-14)

JavaAppletPlugin: Java 8 Update 181 build 13 (installed 2018-09-13)


Safari Extensions:

SearchIt.safariextz - boaz - http://boazh3.github.io/ (installed 2018-09-25)
ResultsLoad.safariextz - Unknown (installed 2018-05-09)


3rd Party Preference Panes:

Flash Player (installed 2018-09-21)

Java (installed 2018-07-07)

WacomTablet (installed 2018-09-24)


Time Machine:

Skip System Files: No

Mobile backups:

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 500.07 GB - Disk used: 396.84 GB

Destinations:

T***********0 [Network] (Last used)

Total size: 2.15 TB

Total number of backups: 62

Oldest backup: 2018-03-12 09:33:58

Last backup: 2018-10-16 13:29:03


Performance:

System Load: 0.78 (1 min ago) 0.47 (5 min ago) 0.21 (15 min ago)

Nominal I/O speed: 6.47 MB/s

File system: 16.37 seconds

Write speed: 801 MB/s

Read speed: 1048 MB/s


CPU Usage:

TypeOverallIndividual cores
System0 %3 %0 %2 %0 %1 %0 %0 %0 %0 %0 %0 %0 %0 %0 %0 %0 %
User0 %3 %0 %2 %0 %1 %0 %0 %0 %0 %0 %0 %0 %0 %0 %0 %0 %
Idle99 %94 %100 %96 %100 %98 %100 %99 %100 %100 %100 %100 %100 %100 %100 %100 %100 %


Top Processes by CPU:

Process (count)SourceCPULocation
WindowServerApple5.80 %
iconservicesagent (2)Apple5.56 %
EtreCheckProEtresoft, Inc.3.48 %
kernel_taskApple1.92 %
deepClockApp Store1.24 %


Top Processes by Memory:

Process (count)SourceRAM usageLocation
EtreCheckProEtresoft, Inc.493 MB
mdworker_shared (7)Apple179 MB
mds_storesApple162 MB
MailApple121 MB
com.apple.WebKit.WebContent (3)Apple110 MB


Top Processes by Network Use:

ProcessSourceInputOutputLocation
mDNSResponderApple142 KB42 KB
MailApple63 KB23 KB
com.apple.iCloudHelperApple34 KB7 KB
clouddApple8 KB6 KB


Virtual Memory Information:

Available RAM59.08 GB
Free RAM57.63 GB
Used RAM4.92 GB
Cached files1.45 GB
Swap Used0 B


Software Installs (past 30 days):

NameVersionInstall Date
Numbers5.02018-09-17
Keynote8.02018-09-17
Pages7.02018-09-17
Safari12.02018-09-17
Adobe Acrobat Reader DC (18.011.20063)18.011.200632018-09-19
Adobe Acrobat DC (15.006.30452)15.006.304522018-09-20
Gatekeeper Configuration Data1552018-09-24
MacFamilyTree 88.4.12018-09-27
XProtectPlistConfigData21002018-09-28
Adobe Acrobat Reader DC (19.008.20071)19.008.200712018-10-03
Adobe Acrobat DC (15.006.30456)15.006.304562018-10-03
Gestimer1.2.52018-10-05
Adobe Flash Player31.0.0.1222018-10-09
Adobe Acrobat Reader DC (19.008.20074)19.008.200742018-10-09
Wacom Tablet02018-10-12
WhatsApp0.3.10722018-10-13
Canon IJ Printer Driver16.20.02018-10-14


Diagnostics Information (past 7 days):

2018-10-16 13:56:27 Last Shutdown Cause: -62 - System unresponsive


2018-10-14 19:39:05 Kernel Panic (26 times)


2018-10-14 14:24:57 mds_stores Crash (6 times)

/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata .framework/Versions/A/Support/mds_stores

dyld3 mode

[0x700007e1f000] slab_allocator.h:142: failed assertion '(char*)old_ptr + old_size == (char*)slab->current' /.Spotlight-V100/Store-V2/0130860A-726B-4B96-A7D1-2BCCC727DD9F (apfs, t: 0x18, st: 0x1, f: 0x480d000)

[0x700007f25000] *warn* int32_t SIGetMaxTransactionID(SIRef) called on fs-only or null index 0x7fdc580a4800

[0x700007fa8000] *warn* int32_t SIGetMaxTransactionID(SIRef) called on fs-only or null index 0x7fdc56875000

Initializing


2018-10-12 23:22:36 Firefox.app Crash (4 times)

/Applications/Firefox.app


2018-10-12 08:33:34 WacomTouchDriver.app Crash (20 times)

/Library/Application Support/Tablet/WacomTabletDriver.app/Contents/Resources/WacomTouchDriver.app



End of report

Mac Pro (Late 2013), macOS Mojave (10.14)

Posted on Oct 16, 2018 11:57 AM

Reply

Similar questions

8 replies

Nov 28, 2018 5:28 AM in response to jane the illustrator

Hi Jane,


Thanks for the heads up. So I took it to our local genius bar and spoke to the support guy, he went through my system and suggest a fresh install, straight to Mojave, which he then did at the store. Its a fresh install and I will have to manually add my backed up files (I have them saved on Time machine backup) but as my previous OS had random dump files and issues overall he suggest to manually add my files. Which is ok, time for declutter.


FCPX, Affinity Photo & Designer, Compressor, Photoshop, and other apps are working as of now. Will update if I run into any issues.

Nov 23, 2018 6:05 AM in response to mxbstudios

Hi Marcel,

I had no problem with installing Mojave. The problems started AFTER installation. Photoshop froze the entire system. Random restarts for no apparent reason. Even iTunes froze the system. I tried to uninstall everything that looked suspicious. Ran diagnostic checks on the drive and RAM. Finally I gave up, bought the new Mac mini and sold my old Mac Pro back to Apple. (The new computer is running beautifully, but I don't think Mojave was made for the Mac Pro).


So... I suggest you DO NOT upgrade to Mojave.

Nov 23, 2018 5:23 AM in response to jane the illustrator

Hi Jane,


I've got the same MacPro and wanted to upgrade to Mojave OS but I keep getting Kernel Panics. I run the installer, once it tries to restart it crashes, prompts the warning screen 'your mac has crashed because of a problem, press any key to continue or wait'


I've spoken to Apple Support but wasn't helpful, they said my GFX cards (AMD Firepro D700) aren't on the compatibility list. How did you manage to update your OS? Any issues? Please let me know!


Regards

Marcel

Oct 16, 2018 12:07 PM in response to jane the illustrator

A Troubleshooting Procedure that may Fix Problems with macOS El Capitan or Later

You should try each, one at a time, then test to see if the problem is fixed before going on to the next.


Be sure to back up your files before proceeding if possible.


  1. Shutdown the computer, wait 30 seconds, restart the computer.
  2. Disconnect all third-party peripherals.
  3. Resetting your Mac’s PRAM and NVRAM
  4. Reset the System Management Controller (SMC)
  5. Reset your Startup Disk and Sound preferences.
  6. Start the computer in Safe Mode. Test in safe mode to see if the problem persists, then restart normally. Also, see Use safe mode to isolate issues with your Mac - Apple Support and Playing Safe- what does Safe mode do?.
  7. Use the Apple Hardware Test to see if there is any hardware malfunction. How to invoke and interpret the Apple hardware tests - CNET.
  8. Repair the disk by booting from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the side list. Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
  9. Repair permissions on the Home folder: Resolve issues caused by changing the permissions of items in your home folder.
  10. Create a New User Account Open Users & Groups preferences. Click on the lock icon and enter your Admin password when prompted. On the left under Current User click on the Add [+] button under Login Options. Setup a new Admin user account. Upon completion log out of your current account then log into the new account. If your problems cease, then consider switching to the new account and transferring your files to it - Transferring files from one User Account to another.
  11. Download and install the OS X El Capitan 10.11.6 Combo Update or 10.12.6 Combo Update or Download macOS High Sierra 10.13.6 Combo Update as needed.
  12. Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
  13. Erase and Install OS X Restart the computer. Immediately after the chime hold down the Command and R keys until the Apple logo appears. When the Utility Menu appears:
  1. Select Disk Utility from the Utility Menu and click on Continue button.
  2. When Disk Utility loads select the drive (out-dented entry) from the Device list.
  3. Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.
  4. Set the Format type to APFS (for SSDs only) or Mac OS Extended (Journaled.)
  5. Click on the Apply button, then wait for the Done button to activate and click on it.
  6. Quit Disk Utility and return to the Utility Menu.
  7. Select Reinstall OS X and click on the Continue button.

14. If none of the above helps then see How to Downgrade macOS High Sierra and macOS Reversion- How to Downgrade from High Sierra.

15. If you get here without success then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mojave causes MacPro to freeze on idle

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.