Mojave causes MacPro to freeze on idle
Her since I upgraded to Mojave, my Mac Pro freezes and restarts when idle for about 5 minutes.
What I've tried...
I have unplugged all external devices.
I have uninstalled Firefox.
I have ensured that I have the latest version of printer and tablet drivers.
Here is the EtreCheck report... Any suggestions would be welcome.
(Note that I did try unplugging my Wacom tablet and uninstalling Firefox, so those crashes are not causing the freezing/restarting problem.)
EtreCheck version: 5.0.5 (5A016)
Report generated: 2018-10-16 14:02:43
Download EtreCheck from https://etrecheck.com
Runtime: 1:59
Performance: Excellent
Problem: Computer is restarting
Description:
When idle for about 5 minutes, it freezes then restarts.
Major Issues:
Anything that appears on this list needs immediate attention.
Unsigned files - There are unsigned software files installed that could be adware and should be reviewed.
Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Configuration profiles present - This machine has configuration profiles. These are sometimes used by adware and malware.
Apps crashing - There have been numerous app crashes.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Abnormal shutdown - Your machine shut down abnormally.
Hardware Information:
Mac Pro (Late 2013)
Mac Pro Model: MacPro6,1
1 3 GHz 8-Core Intel Xeon E5 (Xeon(R)) CPU: 8-core
64 GB RAM - At maximum
DIMM1 - 16 GB DDR3 ECC 1866 ok
DIMM2 - 16 GB DDR3 ECC 1866 ok
DIMM3 - 16 GB DDR3 ECC 1866 ok
DIMM4 - 16 GB DDR3 ECC 1866 ok
Video Information:
AMD FirePro D700 - VRAM: 6144 MB
AMD FirePro D700 - VRAM: 6144 MB
Thunderbolt Display 2560 x 1440
Drives:
disk0 - APPLE SSD SM0512F 500.28 GB (Solid State - TRIM: Yes)
Internal PCI 5.0 GT/s x4 Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [APFS Container] 500.07 GB
disk1 [APFS Virtual drive] 500.07 GB (Shared by 4 volumes)
disk1s1 - Macintosh HD (APFS) (Shared - 393.98 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 44 MB used)
disk1s3 - Recovery (APFS) [Recovery] (Shared - 512 MB used)
disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
Mounted Volumes:
disk1s1 - Macintosh HD 500.07 GB (103.22 GB free)
APFS
Mount point: /
disk1s4 - VM [APFS VM] (Shared - 2.15 GB used)
APFS
Mount point: /private/var/vm
Network:
Interface en0: Ethernet 1
Interface en1: Ethernet 2
Interface en10: Display Ethernet
Interface en11: Broadcom NetXtreme Gigabit Ethernet Controller
Interface en13: iPad
Interface fw0: Display FireWire
Interface en2: Wi-Fi
Interface en12: iPhone
Interface en9: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS Mojave 10.14 (18A391)
Time since boot: Less than an hour
Configuration Profiles:
This computer has configuration profiles installed.
Security:
| System | Status |
|---|---|
| Gatekeeper | Enabled |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool .plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.wacom.UpdateHelper.plist
Executable: /Library/PrivilegedHelperTools/com.wacom.UpdateHelper.app/Contents/MacOS/com.wa com.UpdateHelper
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.srib.pssddaemon.plist
Executable: ~/Library/Application Support/PortableSSD/Samsung Portable SSD.app/Contents/Resources/Samsung_Portable_SSD_Daemon
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.wacom.DisplayMgr.plist
Executable: /Library/PrivilegedHelperTools/com.wacom.DisplayMgr.app/Contents/MacOS/com.waco m.DisplayMgr
Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist
Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareag ent.bundle/Contents/MacOS/com.skype.skype.shareagent
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.cpsww.ppupsd.plist
Executable: /Library/Services/ppupsd
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Update r.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Safari Extension: ResultsLoad
32-bit Applications:
27 32-bit apps
Kernel Extensions:
/Library/Extensions
[Not Loaded] FTDIKext.kext (Wacom Technology Corp., 1.0 - SDK 10.13)
/System/Library/Extensions
[Not Loaded] Wacom Tablet.kext (Wacom Technology Corp., Wacom Tablet 6.3.11-3 - SDK 10.10)
[Not Loaded] SATSMARTDriver.kext (Samsung Electronics, 0.9 - SDK 10.7)
System Launch Agents:
| [Not Loaded] | 9 Apple tasks |
| [Loaded] | 189 Apple tasks |
| [Running] | 101 Apple tasks |
System Launch Daemons:
| [Not Loaded] | 35 Apple tasks |
| [Loaded] | 186 Apple tasks |
| [Running] | 114 Apple tasks |
Launch Agents:
| [Loaded] | com.oracle.java.Java-Updater.plist (? 5cb84bad - installed 2018-09-13) |
| [Running] | com.wacom.DataStoreMgr.plist (Wacom Technology Corp. - installed 2018-09-24) |
| [Running] | com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2018-10-15) |
| [Running] | com.wacom.DisplayMgr.plist (? 72706490 - installed 2018-09-24) |
| [Not Loaded] | com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-15) |
| [Running] | com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2018-09-24) |
| [Not Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-10-15) |
Launch Daemons:
| [Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-09-21) |
| [Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2014-02-26) |
| [Loaded] | com.skype.skypeinstaller.plist (? a81aef1d - installed 2017-10-26) |
| [Loaded] | com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-15) |
| [Running] | com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-10-15) |
| [Running] | com.cpsww.ppupsd.plist (? d1c774db - installed 2018-04-18) |
| [Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-11) |
| [Running] | com.wacom.UpdateHelper.plist (? 247c9951 - installed 2018-09-24) |
| [Loaded] | com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-09-13) |
| [Loaded] | com.apple.installer.osmessagetracing.plist (Apple - installed 2018-09-21) |
| [Loaded] | com.wacom.displayhelper.plist (Apple - installed 2018-09-24) |
| [Loaded] | com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-15) |
User Launch Agents:
| [Running] | com.srib.pssddaemon.plist (? 0 - installed 2016-11-24) |
| [Not Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-10-15) |
| [Loaded] | com.skype.skype.shareagent.plist (? 0 - installed 2018-07-12) |
User Login Items:
iClock-helper (App Store - installed 2016-04-25)
(/Applications/deepClock.app/Contents/Library/LoginItems/iClock-helper.app)
PhotoStreamAgent (App Store - installed 2038-01-18)
(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)
Internet Plug-ins:
FlashPlayer-10.6: 31.0.0.122 (installed 2018-10-09)
QuickTime Plugin: 7.7.3 (installed 2018-09-21)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-10-09)
AdobePDFViewer: 19.008.20071 (installed 2018-10-09)
Flash Player: 31.0.0.122 (installed 2018-10-09)
SharePointBrowserPlugin: 14.7.2 (installed 2017-03-14)
JavaAppletPlugin: Java 8 Update 181 build 13 (installed 2018-09-13)
Safari Extensions:
| SearchIt.safariextz - boaz - http://boazh3.github.io/ (installed 2018-09-25) |
| ResultsLoad.safariextz - Unknown (installed 2018-05-09) |
3rd Party Preference Panes:
Flash Player (installed 2018-09-21)
Java (installed 2018-07-07)
WacomTablet (installed 2018-09-24)
Time Machine:
Skip System Files: No
Mobile backups:
Auto backup: Yes
Volumes being backed up:
Macintosh HD: Disk size: 500.07 GB - Disk used: 396.84 GB
Destinations:
T***********0 [Network] (Last used)
Total size: 2.15 TB
Total number of backups: 62
Oldest backup: 2018-03-12 09:33:58
Last backup: 2018-10-16 13:29:03
Performance:
System Load: 0.78 (1 min ago) 0.47 (5 min ago) 0.21 (15 min ago)
Nominal I/O speed: 6.47 MB/s
File system: 16.37 seconds
Write speed: 801 MB/s
Read speed: 1048 MB/s
CPU Usage:
| Type | Overall | Individual cores | |||||||||||||||
| System | 0 % | 3 % | 0 % | 2 % | 0 % | 1 % | 0 % | 0 % | 0 % | 0 % | 0 % | 0 % | 0 % | 0 % | 0 % | 0 % | 0 % |
| User | 0 % | 3 % | 0 % | 2 % | 0 % | 1 % | 0 % | 0 % | 0 % | 0 % | 0 % | 0 % | 0 % | 0 % | 0 % | 0 % | 0 % |
| Idle | 99 % | 94 % | 100 % | 96 % | 100 % | 98 % | 100 % | 99 % | 100 % | 100 % | 100 % | 100 % | 100 % | 100 % | 100 % | 100 % | 100 % |
Top Processes by CPU:
| Process (count) | Source | CPU | Location |
| WindowServer | Apple | 5.80 % | |
| iconservicesagent (2) | Apple | 5.56 % | |
| EtreCheckPro | Etresoft, Inc. | 3.48 % | |
| kernel_task | Apple | 1.92 % | |
| deepClock | App Store | 1.24 % |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| EtreCheckPro | Etresoft, Inc. | 493 MB | |
| mdworker_shared (7) | Apple | 179 MB | |
| mds_stores | Apple | 162 MB | |
| Apple | 121 MB | ||
| com.apple.WebKit.WebContent (3) | Apple | 110 MB |
Top Processes by Network Use:
| Process | Source | Input | Output | Location |
| mDNSResponder | Apple | 142 KB | 42 KB | |
| Apple | 63 KB | 23 KB | ||
| com.apple.iCloudHelper | Apple | 34 KB | 7 KB | |
| cloudd | Apple | 8 KB | 6 KB |
Virtual Memory Information:
| Available RAM | 59.08 GB |
| Free RAM | 57.63 GB |
| Used RAM | 4.92 GB |
| Cached files | 1.45 GB |
| Swap Used | 0 B |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Numbers | 5.0 | 2018-09-17 |
| Keynote | 8.0 | 2018-09-17 |
| Pages | 7.0 | 2018-09-17 |
| Safari | 12.0 | 2018-09-17 |
| Adobe Acrobat Reader DC (18.011.20063) | 18.011.20063 | 2018-09-19 |
| Adobe Acrobat DC (15.006.30452) | 15.006.30452 | 2018-09-20 |
| Gatekeeper Configuration Data | 155 | 2018-09-24 |
| MacFamilyTree 8 | 8.4.1 | 2018-09-27 |
| XProtectPlistConfigData | 2100 | 2018-09-28 |
| Adobe Acrobat Reader DC (19.008.20071) | 19.008.20071 | 2018-10-03 |
| Adobe Acrobat DC (15.006.30456) | 15.006.30456 | 2018-10-03 |
| Gestimer | 1.2.5 | 2018-10-05 |
| Adobe Flash Player | 31.0.0.122 | 2018-10-09 |
| Adobe Acrobat Reader DC (19.008.20074) | 19.008.20074 | 2018-10-09 |
| Wacom Tablet | 0 | 2018-10-12 |
| 0.3.1072 | 2018-10-13 | |
| Canon IJ Printer Driver | 16.20.0 | 2018-10-14 |
Diagnostics Information (past 7 days):
2018-10-16 13:56:27 Last Shutdown Cause: -62 - System unresponsive
2018-10-14 19:39:05 Kernel Panic (26 times)
2018-10-14 14:24:57 mds_stores Crash (6 times)
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata .framework/Versions/A/Support/mds_stores
dyld3 mode [0x700007e1f000] slab_allocator.h:142: failed assertion '(char*)old_ptr + old_size == (char*)slab->current' /.Spotlight-V100/Store-V2/0130860A-726B-4B96-A7D1-2BCCC727DD9F (apfs, t: 0x18, st: 0x1, f: 0x480d000) [0x700007f25000] *warn* int32_t SIGetMaxTransactionID(SIRef) called on fs-only or null index 0x7fdc580a4800 [0x700007fa8000] *warn* int32_t SIGetMaxTransactionID(SIRef) called on fs-only or null index 0x7fdc56875000 Initializing |
2018-10-12 23:22:36 Firefox.app Crash (4 times)
/Applications/Firefox.app
2018-10-12 08:33:34 WacomTouchDriver.app Crash (20 times)
/Library/Application Support/Tablet/WacomTabletDriver.app/Contents/Resources/WacomTouchDriver.app
End of report
Mac Pro (Late 2013), macOS Mojave (10.14)