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ipod shuffle not working with iTunes

I have a 2nd generation ipod shuffle that is not working with my Mac. ITunes does not recognize the shuffle at all. Any help at all would be appreciated.

Posted on Oct 17, 2018 2:02 AM

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Question marked as Best reply

Posted on Oct 18, 2018 6:51 AM

Hello keahid,

Thank you for reaching out in Apple Support Communities. It's important to be able to connect your iPod to a computer so you can sync your music. I can help with this. Take a look at this article for help with this problem.

If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support


If iTunes doesn't recognize your iPhone, iPad, or iPod

If you connect your device to your computer with a USB cable and iTunes doesn't recognize your iPhone, iPad, or iPod, get help.


When iTunes on your computer doesn't recognize your connected device, you might see an unknown error or a "0xE" error. If you do, follow these steps and try to connect your device again after each step:

  1. Make sure that your iOS device is unlocked and on the Home screen.
  2. Make sure that you have the latest version of iTunes that works with your computer.
  3. Check that you have the latest software on your Mac or Windows PC.
  4. Make sure that your device is turned on.
  5. If you see a Trust this Computer alert, unlock your device and tap Trust.
  6. Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.
  7. Restart your computer and iPhone, iPad, or iPod.
  8. Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.

For more help, follow the steps below for your Mac or Windows PC.

If you use a Mac

  1. Connect your iOS device and make sure that it's unlocked and on the Home screen.
  2. On your Mac, hold down the Option key, click the Apple menu, and choose System Information or System Report.
  3. From the list on the left, select USB.
  4. If you see your iPhone, iPad, or iPod under USB Device Tree, uninstall third-party security software. If not, contact Apple Support.
    User uploaded file





Take care.
1 reply
Question marked as Best reply

Oct 18, 2018 6:51 AM in response to keahid

Hello keahid,

Thank you for reaching out in Apple Support Communities. It's important to be able to connect your iPod to a computer so you can sync your music. I can help with this. Take a look at this article for help with this problem.

If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support


If iTunes doesn't recognize your iPhone, iPad, or iPod

If you connect your device to your computer with a USB cable and iTunes doesn't recognize your iPhone, iPad, or iPod, get help.


When iTunes on your computer doesn't recognize your connected device, you might see an unknown error or a "0xE" error. If you do, follow these steps and try to connect your device again after each step:

  1. Make sure that your iOS device is unlocked and on the Home screen.
  2. Make sure that you have the latest version of iTunes that works with your computer.
  3. Check that you have the latest software on your Mac or Windows PC.
  4. Make sure that your device is turned on.
  5. If you see a Trust this Computer alert, unlock your device and tap Trust.
  6. Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.
  7. Restart your computer and iPhone, iPad, or iPod.
  8. Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.

For more help, follow the steps below for your Mac or Windows PC.

If you use a Mac

  1. Connect your iOS device and make sure that it's unlocked and on the Home screen.
  2. On your Mac, hold down the Option key, click the Apple menu, and choose System Information or System Report.
  3. From the list on the left, select USB.
  4. If you see your iPhone, iPad, or iPod under USB Device Tree, uninstall third-party security software. If not, contact Apple Support.
    User uploaded file





Take care.

ipod shuffle not working with iTunes

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