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i am trying to view old photos and videos on my iphone, but i am getting error messages (see attachments).
these are from 2 years ago, so i guess that my iphone is not able to pull them down from the icloud. something is stuck. i'm on wifi but it just refuses to let me view or edit certain video/photos.
how can i solve this issue? 😕
iPhone X, iOS 12
this is still going on. i have an iphoneX with tons of available storage, so why can't i open my old photos?
yesterday i tried to send some old photos to someone, and it just said it was "unable to share".
incredibly frustrating. all this money spent for something that does not work 😕
this is still going on. i have an iphoneX with tons of available storage, so why can't i open my old photos?
yesterday i tried to send some old photos to someone, and it just said it was "unable to share".
incredibly frustrating. all this money spent for something that does not work 😕
thanks for the reply léonie.
yes optimised is turned on.
i have tons of space on my icloud and iphone. am running ios12 on a brand new iphone x. so i really don't see why i cannot access my photos... this is annoying. 😕
Do you have "Optimized Storage" enabled for settings > iCloud > Photos?
In that case there are two common, possible reasons for this behavior.
In either case you need to free storage in iCloud. Do not keep more photos and videos in iCloud than will fit in iCloud and on your Mac, at least optimized.
thanks for your reply, always appreciate your input. 🙂
everything is updated as far as i can tell.
the interesting thing - now - is that i can open the 2nd attachment video i posted above ("!" download error).
whereas on numerous other old photos it's still giving me a download error message.
so that tells me that icloud/iphone is still working behind the scenes to update/sync things - even though according to the phone everything is up to date.
this is a brand new 256gb iphoneX, so things should be faster than this? i shouldn't have to wait days to be able to open an old video. the whole thing seems a bit strange to me. 😕
it's not very helpful how apple have done this...
Check, if the photos are still iniCloud.
If you have access to a computer, open your iCloud web page at www.icloud.com, sign in with your AppleID, then open the Photos.app there.
Can you access the older photos directly in iCloud and download them to a computer?
How are you using iCloud Photo Library on your iPhone?
My iPhone X has been acting similar to yours and refused to use the available storage on the iPhone in favor of downloading most files from iCloud. Finally I used brute force and switched change the setting n the iPhone X for
My name > iCloud > Photos
I disabled "Optimize Storage" and enabled "Download and keep originals" instead. This will work, if you take care to keep no more photos and videos in iCloud than will fit onto your iPhone. I keep the system photo library on my Mac small, so all photos and videos in iCloud can by copied to the iPhone.
how sure what you mean by this:
How are you using iCloud Photo Library on your iPhone?
i am installing 12.1 now so hopefully that will fix this issue. let's see...
"!" "cannot download photo" error messages when trying to view old photos...
