No Apogee systems found

Since installing macOs High Sierra a couple of months ago my Apogee Duet shows this:


'No Apogee systems found'


The issue is one where Apple won't allow software to be installed for 'security' reasons.


Evidently I am not alone in having this issue. It seems Apple is blocking the Duet in some way. The Apogee fix is to uninstall the Apogee software, restart the computer, reinstall the software, open up System Preferences / Security and Privacy and click the button to enable the Duet to be used. I have never been able to see the 'Allow' button.


What is particularly galling is that Apple sell the Duet, it costs £599 and is now unusable, I have only had it a year or so.


Apogee have been great but even they are stumped.


If anyone from Apple can shed some light on what I can do and give an explanation as to why they are doing what they do that would be great.


If they can fix my issue even better.


Talking of 'better', I expect better from Apple.

MacBook Pro, Mac OS X (10.7)

Posted on Oct 17, 2018 12:34 PM

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Oct 17, 2018 2:24 PM in response to dialabrain

Thanks for the reply


I was able to install the latest Firmware without any trouble, and had to do so more times than I care to remember due to the uninstall/reinstall requirements.


Apogee are somewhat at a loss as to the issue but I know I am not alone in having the problem.


I'm not sure I am competent enough to be rummaging around the Terminal.

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Nov 6, 2018 12:37 PM in response to Grant Bennet-Alder

Thanks for the link, I have NEVER been able to bring up the 'ALLOW' button on Security and Privacy, that sis the crux of the issue.


As previously mentioned I have started/re-started and installed/ uninstalled so many times I could do it in my sleep.


As mentioned, Apogee are also at a loss.

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Oct 17, 2018 1:17 PM in response to Mark Judd

There are two distinct procedures you can use to Install software from unidentified developers. One is described in this article, starting at the beginning and running until the last paragraph. The other (which you have been told about, but apparently not provided with the complete step-by-step procedure) is described in the last paragraph.


macOS Sierra: Open an app from an unidentified developer

.

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Oct 17, 2018 2:07 PM in response to Mark Judd

FWIW, 'No Apogee systems found' is not the normal error message for software that can't be installed. It's a bit suspicious that Apogee is selling an older version of the Duet at a discount and has a new version which is supposed to be compatible.


The older version may need a firmware update that Apogee can't provide.


You can allow apps from Anywhere by running this command in the Terminal…

sudo spctl --master-disable

and re-enable with…

sudo spctl --master-enable

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Nov 5, 2018 3:43 AM in response to Mark Judd

I have found a fix for which I take no credit, it was on the Web and here is the link:


How to fix Apogee Duet Firewire + macOS High Sierra - YouTube


And here is the fix written down:


1. Start up in recovery mode - Hold down Command R


2. Type ‘csrutil disable’ and press return, restart the computer


3. Install the Maestro driver again, restart


4. Check to see if the Maestro is working


I would like to place on record my sincere thanks for all your help and effort on my behalf


Regards


Mark

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Nov 6, 2018 1:52 PM in response to Grant Bennet-Alder

Just for an update on my issue:


I came across this:


I have found a fix for which I take no credit, it was on the Web and here is the link:


How to fix Apogee Duet Firewire + macOS High Sierra - YouTube


And here is the fix written down:


1. Start up in recovery mode - Hold down Command R


2. Type ‘csrutil disable’ and press return, restart the computer


3. Install the Maestro driver again, restart


4. Check to see if the Maestro is working


and it worked


However, when I let Apogee know, this was their response:


GregC (Apogee Electronics)

Nov 5, 5:35 PM PST



Hi Mark! Thank you for reaching out.



This was such a thrilling news to us that we forwarded this solution to one of our engineer to figure out what this pseudo command actually does.



This is basically a protective measure that Apple has put so that the Mac is less vulnerable to destructive commands that end-users can do.

By disabling this measure, you may be able to get Maestro2 to recognize Duet, but it is also left undeniably vulnerable to other things..



Best regards,



Greg C.

Apogee Tech Support"



Mark

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