ITunes cannot connect to this iPad

Question

Level 1

8 points

ITunes cannot connect to this iPad

Hello

I'm getting the following error message in iTunes when I connect my iPad. "iTunes cannot connect to this iPad. An unknown error occurred 0xE800000A"

I'm not having any difficulties with my iPhone 8.

Can anyone help me? I followed Apples online instructions but without success: https://support.apple.com/en-us/HT204095?&cid=acs::fm-itunes_HT204095-93716

iPad: iOS 12.0.1

Windows 10 version 1803 OS Build 17134.345

iTunes V. 12.9.0.167 (installed from the Microsoft Store)

Thank you

iPad Air Wi-Fi, iOS 12.0.1

Posted on Oct 17, 2018 5:27 PM

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Answer 1

RobertM6 Author

Level 1

8 points

Oct 18, 2018 4:55 AM in response to turingtest2

Thank you for your prompt reply. 🙂 Here is a snapshot of my devices in "Device Manager". The entries do not correspond 100% to your screen shots. Remember I have Windows 10 and my iTunes was installed from the Microsoft Store, NOT from the Apple Website.

Which Apple device should I update in Device Manager?
When I get to Step 7 of your document after selecting "Portable Device" "Apple iPad"; I only see "MTP USB Device".
Should I instead be updating the Apple devices listed under "Universal Serial Buss devices"? If so, which ones?
Note that I have NO "Apple" folder under "Program Files\Common Files" nor under "Program Files(x86)\Common Files"

Thank you

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Answer 2

RobertM6 Author

Level 1

8 points

Oct 18, 2018 6:59 AM in response to turingtest2

Hello! I uninstalled the Microsoft Store version of iTunes and ensured all was cleaned up as per the instructions you provided. I then installed the downloaded version of iTunes from the Apple website. ALL WORKS WELL NOW. ALL my Apple devices are recognized and can sync! Thank you so much for your help!🙂

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Answer 3

turingtest2

Level 10

278,061 points

Oct 18, 2018 6:59 AM in response to RobertM6

You may have better luck if you strip out the Microsoft Store version of iTunes and use the standard iTunes setup file instead. See Troubleshooting issues with iTunes for Windows updates for more.

tt2

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