Help!! What do I do when SOME of my tones appear greyed out (even though I dragged them all on at once and they all worked on this phone in the past)?

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Help!! What do I do when SOME of my tones appear greyed out (even though I dragged them all on at once and they all worked on this phone in the past)?

I recently reset my brand new iPhone XS and lost all the "tones" in my folder (yes, I did back up everything). No big deal because I had them all in a folder. So I dragged 33 tones onto my Tones folder in iTunes and only 6 appeared in black and synced to my phone. The rest are greyed out and do not sync. I tried deleting and adding one at a time but have the same problem.

iPhone Xs, Windows 10

Posted on Oct 20, 2018 5:33 PM

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Answer 1

turingtest2

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278,263 points

Oct 26, 2018 10:32 AM in response to TJ the PK

OK, in that case I'm suggesting it now. Try and clear everything from the iTunes_Control > Ringtones folder on the device using a third party utility, reboot the device, then try to add the tones back to the device. If you still cannot make it work Contact Apple Support and see if they can provide a resolution.

tt2

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Answer 2

turingtest2

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Oct 26, 2018 8:10 AM in response to TJ the PK

Did you try the additional advice of going into the raw file system and deleting all .m4r files and the .plist file?

tt2

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Answer 3

turingtest2

Level 10

278,263 points

Oct 20, 2018 5:37 PM in response to TJ the PK

See Create and manage ringtones in iTunes. You may need to remove your tones and reintroduce them once more.

tt2

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Answer 4

TJ the PK Author

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Oct 27, 2018 3:16 PM in response to turingtest2

Thank you for the suggestion. Unfortunately it didn't work. In fact, it's now worse. Before I had SOME ringtones that weren't greyed out... now they are all greyed out. On a sidenote, all of them are on my iPod. Is there a way to download those off my iPod and put them on my iPhone???

I will contact Apple Support later. We've had a death in the family and I don't have the time or gumption right now. Thank you for all your suggestions!! I appreciate it when my questions are not ignored! :-)

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Answer 5

TJ the PK Author

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Oct 26, 2018 7:50 AM in response to turingtest2

If you'll notice in my initial post, I've already done all of that... AND removed them and reintroduced them.

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Answer 6

TJ the PK Author

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Oct 26, 2018 10:05 AM in response to turingtest2

No, because that says it's for when your tones are on your device but they don't show in iTunes. My problem is that they show on iTunes (in grey) but won't sync to my iphone.

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Answer 7

turingtest2

Level 10

278,263 points

Oct 27, 2018 4:31 PM in response to TJ the PK

I thought you said that you had all of your media or I might have emphasized the need to make local copies before taking other action. You can use the raw access method to copy off all of the files from the Tones folder of the iPod to local storage, then give them more meaningful names. Deal with family stuff. You can come back to this later.

tt2

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Answer 8

TJ the PK Author

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Nov 2, 2018 8:58 AM in response to turingtest2

I do have a backup copy of the ringtones on my computer! What I failed to express was that when I first got the new iphone, I lost several ringtones altogether. I discovered that THOSE are on my ipod and now have figured how to get them onto my computer - but like the others, they are greyed out when I drag them on iTunes. After trying a few more times, I got SOME to show up black, but different ones than before! LOL! I wish iFunbox worked better - it appears to have lots on it but half of it doesn't work right for me.

Thank you so much for your help and suggestions.

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Help!! What do I do when SOME of my tones appear greyed out (even though I dragged them all on at once and they all worked on this phone in the past)?

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