Tingling and Electrical Feeling from MacBook Pro

Question

Tingling and Electrical Feeling from MacBook Pro

Purchase this macbook for a month and tolerating the tingling and electrical feeling from the macbook thinking is a norm. But this effect is getting so disturbing, goggling around for solution but nothing works. Calling apple support to explain the situation and was told is acceptable by international standard. Then I start to look at the grounding of the cable of the three pin plug and comparing it with the old macbook. That's what I found. No grounding pin ??? This is a norm ? Kidding me apple ?

MacBook Pro TouchBar and Touch ID, iOS 12.0.1

Posted on Oct 21, 2018 5:28 PM

Reply

Answer 1

Best reply

UnbelievableSS Author

Level 1

18 points

Oct 21, 2018 6:41 PM in response to BobTheFisherman

already feedback to apple but haven't get back to me yet. Hope they aren't expecting me to pay S$28 for that extension cord they selling at apple.com

Just find it so ridiculous. Is such an easy solution but they don't take action.

Reply

Answer 2

Oct 21, 2018 6:24 PM in response to BobTheFisherman

I just wish to highlight this issue thru' this discussion to make sure all people who purchase this macbook notice this issue and not like me tolerating this tingling effect for months. And thinking that this is a norm that we have to bear with.

I believe I am not the only user that suffer from this. Everyone should be affected as long as they are using the three pin adapter unless apple secretly correct the mistake without letting those affected know about it.

Reply

Answer 3

Oct 21, 2018 6:01 PM in response to UnbelievableSS

This extension will solve the problem but why aren't apple providing this with the macbook purchase but instead providing a USB-C Power Adapter without a grounding pin ?

Reply

Answer 4

Oct 21, 2018 6:43 PM in response to UnbelievableSS

If you provided feedback through the feedback link Product Feedback - Apple they will not get back to you.

You say it's an easy solution but why would Apple have to provide a solution to a problem that is not theirs?

Reply

Answer 5

Oct 21, 2018 6:13 PM in response to UnbelievableSS

Because the computer does not require grounding. You may have a misconfiguration in your building wiring leading to stray voltage. Try a different outlet in a different building to see if the problem persists.

Reply

Answer 6

Oct 21, 2018 6:19 PM in response to BobTheFisherman

As the tingling effect is totally gone after replacing that adapter with the old macbook extension cable. Which clearly indicated there's a grounding metal pc to the grounding pin at the three pin plug.

Reply

Answer 7

Oct 21, 2018 6:52 PM in response to UnbelievableSS

OK. Good luck with your future non-Apple product.

Have you tried your computer and original cord in another outlet in another building?

I think if there was a real Apple - caused electrical problem the twenty million or so users would be up in arms and this community would be flooded with complaints.

Reply

Answer 8

Oct 21, 2018 7:07 PM in response to BobTheFisherman

I have already attached the extension cable and plug into the new USB-C adapter. The tingling and electrical feeling is TOTALLY gone.

Just talked to the apple support in phone and was told to bring this stupid macbook package to the service lab to diagnose on it. Should I waste 3 to 4 hrs at the lab or should I just spend $28 to resolve the mistake made by apple ?

Reply

Answer 9

Oct 21, 2018 7:12 PM in response to UnbelievableSS

I told you earlier that the grounded adapter/wire compensates for the misconfigured outlet/building wiring.

I would spend 5 minutes plugging into another outlet in another building with the originally provided equipment. Why have the computer taken apart only to have them tell you there is nothing wrong with it? I would also spend the $28 on a grounded wire/plug if you are going to continue to use the outlet causing the issue.

Reply

Answer 10

Oct 21, 2018 7:18 PM in response to BobTheFisherman

Thanks for help and the discussion Bob. No issue at the building. Is the cable adapter that does not have grounding which is provided by apple.

Everyone facing this but solved it with that $28 cables. no big deal consider most macbook user are pretty rich. Just contribute to apple. I will never go for macbook again.

Reply