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User profile for user: salves_Florida
salves_Florida Author
User level: Level 1
8 points

Unable to install iTunes on Win 8.1 Pro

Unable to install iTunes on my Win 8.1 Pro PC:


iTunes was originally installed and working until I received a notice to update it to the latest version. When I attempted to install the newer version, I received an error saying, "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."t I proceeded to uninstall the original iTunes version, made sure that all of the latest updates to Window were installed and restarted the PC. Afterwards, I downloaded the latest version on iTunes form the Apple store (64-bit Windows version) and attempted to install it form scratch. I still received the error message, and now I do not have iTunes. Does anybody know how to fix this problem?

iPhone 7, Windows 8, Win 8.1 Professional

Posted on Oct 23, 2018 7:29 PM

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User profile for user: turingtest2
turingtest2
User level: Level 10
275,194 points

Posted on Oct 25, 2018 10:04 AM

That error is usually caused by a sticky copy of Apple Software Update.




Try repairing Apple Software Update from the Programs and Features control panel, then uninstall it before trying to reinstall iTunes. If it won't repair try the Microsoft troubleshooting utility mentioned in note 1 of the following guide. If it still won't uninstall you can remove all Apple components that will uninstall then use the steps in Install missing components to install everything apart from Apple Software Update.



For general advice see Troubleshooting issues with iTunes for Windows updates.



The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment.



Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.



tt2

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User profile for user: turingtest2
turingtest2
User level: Level 10
275,194 points

Oct 25, 2018 10:04 AM in response to salves_Florida

That error is usually caused by a sticky copy of Apple Software Update.




Try repairing Apple Software Update from the Programs and Features control panel, then uninstall it before trying to reinstall iTunes. If it won't repair try the Microsoft troubleshooting utility mentioned in note 1 of the following guide. If it still won't uninstall you can remove all Apple components that will uninstall then use the steps in Install missing components to install everything apart from Apple Software Update.



For general advice see Troubleshooting issues with iTunes for Windows updates.



The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment.



Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.



tt2

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Unable to install iTunes on Win 8.1 Pro

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