Remove software

hey Wamkie

Welcome to the Apple Support Communities

You are required to download an uninstaller to remove Malwarebytes for Mac v3.0.

1. Download the Malwarebytes for Mac v3.0 uninstaller.
   The file name of the uninstaller is Remove Malwarebytes.pkg.
2. Locate the downloaded file.
   In most cases, downloaded files are saved to the Downloads folder.
3. Double-click Remove Malwarebytes.pkg.
4. Click Continue.
5. Click Install.
6. Enter your password, then click Install Software.
   The Malwarebytes for Mac Uninstaller runs and removes Malwarebytes for Mac from your computer.
7. When the uninstaller is finished, click Close.
8. You can choose to keep the Malwarebytes for Mac Uninstaller or move it to the Trash.

To confirm Malwarebytes for Mac is no longer installed on your computer, search for Malwarebytes. If Malwarebytes for Mac does not appear, it was removed from your computer. To search for Malwarebytes, refer to Apple's article Mac Basics: Spotlight helps you find what you‘re looking for.

If you still have trouble, don’t hesitate to respond back

M

[Link edited by Host as following the procedures at the site may lead to damage to the user’s device]

Abdelaty.mohammed wrote:

You are required to download an uninstaller to remove Malwarebytes for Mac v3.0.

Download the Malwarebytes for Mac v3.0 uninstaller.

...

[Link edited by Host as following the procedures at the site may lead to damage to the user’s device]

There are multiple things wrong here.

First of all, those instructions are old and apply only to Malwarebytes for Mac 3.0. They will not work properly with any later version of the software, which is why the Malwarebytes website has specific uninstall directions for older and newer versions of the software. If you downloaded and used that uninstaller with a recent version of Malwarebytes for Mac, it will not have been removed correctly.

In all versions of the software from 3.1 and up, you can uninstall simply by choosing Uninstall from the Help menu within the Malwarebytes app.

Further, Barney is absolutely incorrect. The link that would have been included in those instructions would have redirected to mbamupdates.com, which is a legitimate, Malwarebytes-owned domain. It is not a scam URL. I'm disappointed to see an error like this propagate, when the proper behavior of the link could be verified by visiting the uninstall directions on the Malwarebytes website.

https://support.malwarebytes.com/docs/DOC-1928

OK, I understood. To remove "leftovers" you can also reinstall and then use the correct uninstall method.

Btw I noticed you use(?) Norton. ANY app from Symantic is poison on the mac (and alos on windows to be precise). If you have it, I strongly suggest that you get rid of it. It is VERY difficult to completely get rid of it, search here for good advice.

The post implies the download is from MalwareBytes. It is not. This technique is used to fool you into installing malware.

However, it appears that MalwareBytes actually redirects to that uninstaller, which is really poor form for an anti-malware company.

You have to search their support forum for instructions, and also download that file which is hosted on that suspect domain name.

First you open Malwarebytes and uncheck the "icon in the menu bar".

Then you open Settings->Users&Groups->LoginItems and remove the entry Malwarebytes (if it is there) with the minus sign underneath the list.

Then you uninstall the software with the Malwarebytes uninstaller.

It’s just a poorly designed domain that MBAM uses. They should be using a subdomain of MalwareBytes.com. The file is hosted on a domain that looks just all the scam sites set up to fool people into downloading malware.

If people didn’t download and install files from those malformed domain names, there’d be no need for MBAM.

You were just fooled by a scammer