iTunes won't recognise iPhone

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Level 1

4 points

iTunes won't recognise iPhone

Having problems connecting my iPhone 6s to my MacBook pro (touch bar).

I have a USB-USBc adaptor that I'm plugging it in with, and it automatically opens up photos but isn't' showing up at all in iTunes.

I've tried all the usual stuff: closing down iTunes and restarting, restarting iPhone, restarting the computer, trying all 4 USBc ports in the computer, trying a different cable - no luck.

I have also checked for updates for iTunes, security and iPhone and there's nothing to update.

Anyone got any ideas?

MacBook Pro, Mac OS X (10.6.8)

Posted on Oct 25, 2018 2:52 AM

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Answer 1

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turingtest2

Level 10

272,821 points

Oct 25, 2018 12:15 PM in response to taniagreen

Download the current 12.8 installer for iTunes from https://www.apple.com/itunes/download/.

Unlock your iOS device and connect it to USB.

Reinstall iTunes from the .dmg that you've downloaded.

During the installation it should announce that a further software update is required.

Install that and iTunes should see your device.

See also If your iOS 12 device isn't recognized by iTunes, you might need to upgrade macOS or iTunes - Apple Support.

tt2

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Answer 2

taniagreen Author

Level 1

4 points

Oct 25, 2018 12:15 PM in response to turingtest2

It worked! Thank you so much!

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Answer 3

turingtest2

Level 10

272,821 points

Oct 25, 2018 3:31 PM in response to taniagreen

You're welcome. 🙂

tt2

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iTunes won't recognise iPhone

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