Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple Music today announced the release of its 100 Best Albums of all time, a list crafted by Apple Music’s experts alongside industry professionals. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Chooch Dean Author

Level 1

8 points

iTunes not recognizing my iPhone

Until last week, I was able to connect my iPhone to my iMac and sync iTunes via a cable.

However, recently iTunes does not recognize my iPhone but it does charge when I plug it in. It also launches Photos and allows me to download photos from the device.

I believe this may have coincided with me installing Malwarebytes. I have since done a complete uninstall of that application - but that did not work.

I have also tried:

- Using a different sync cable

- Restarting both the iMac and the phone

-Reinstall OSX

Nothing has worked.

Thanks

Posted on Oct 2, 2018 2:33 PM

Best reply

turingtest2

Level 10

272,911 points

Posted on Oct 3, 2018 1:14 PM

These steps seem to be working for most Mac users:

Download the current 12.8 installer for iTunes from https://www.apple.com/itunes/download/.

Unlock your iOS device and connect it to USB.

Install iTunes from the .dmg that you've downloaded.

During the installation it should announce that a further software update is required.

Install that and iTunes should see your device.

tt2

View in context

iTunes not recognizing my iPhone

Similar questions