Sometimes the text notification I receive are distorted on my iOS 12

Hi.

I had also this problem on my iPhone 7.

There were 4 things that i did:

1. I reset network settings
2. go to Settings-Messages-Send & Receive: i select only my phone number WITHOUT email
3. go to Settings-FaceTime : i logout from Apple ID, so you dont use it for FaceTime and that is written that you can only be reached by FaceTime on your mobile number.
4. go to Settings-Notification-Messages: set notification grouping to OFF

This is what i did and my text messages notification is normal for the past 2 weeks.

I hope that this will also help you.

Hello, I’m happy to let you know that I found a solution to your issue. I was going through the same problem ever since I got my iPhone 7 Plus, but I finally discovered the solution. I have 2 iPhones that were signed in my Apple ID and both my iPhones shared everything, one is on iOS 12.2 and other is on iOS 11.2. When both of my iPhones are signed in my Apple ID, that’s when the distortion noises starts, but the second I signed out on one of my phones it stopped. So the solution is to have 1 phone on your Apple ID or just have all your iPhones on their own individual Apple ID. If that don’t work then please try this bonus tip, sign all devices on your Apple ID, even your main phone. Then, sign back in your account but don’t sign in with your email for iMessage or FaceTime, just use your phone number. I hope this will help y’all.

sincerely, Dontrai

Apple worker in Lincoln, Nebraska just solved this problem for us. He showed us that we were using Ringtones for our texts, and not text tones in settings. Walla!

someone on here said , she factory reset without all the same settings set up as new phone so I did that - it worked it’s ot making that weird noise like the phone is dying when it gets a text message - but now my keyboard is glitching - it bounces and changes my letters nd makes them go away - anyone have a fix for keyboard?

Keep posting updates because there are more people with this issue than Apple probably thinks.

I tested this: on my Ipad I'm logged in with my Apple account. You can also see this on your Iphone (synchro).

For the test I logged out from my iPad (only logged in on the iPhone).

I've sent over 40 SMS to my iPhone: everthing workes fine. I'll keep testing.

Hello

i have been struggling with the same problem for a long time. I was reading this thread hoping to find a solution but finally I called the apple helpline. They suggested to restore the phone - no change. Then they suggested to restore the phone without restoring the backup - to use clean phone just to check. I done this but I logged to my icloud account - no change, still same sick sms sound.

Now I have restored the phone to factory default settings (using iTunes) and set up new iCloud account and finally success - for last three days the sms sound is perfect.

Still have many important information in my backup and old account - any suggestions how to get them back? For example my WhatsApp backup and all previous sms messages.... also all passwords saved in safari.

Try -restore network connections-, since I've done that, no more alert issues...

Hi all,

I had this same problem after updating to 12.2. I'm using a 256gb iPhone X. What fixed it for me was to close every app, then immediately reboot. Give it a try.

As I mentioned this seems to occur when the phone is busy doing something else as the notification tone is played and can't get CPU time to play the tone properly.

What other applications do you have open or are you using when this occurs?

Hi

Are you using your Apple ID p.e. on a Imac or Ipad? So, if you log out on a Mac or Ipad, it can solve this problem. In my experience I was logged in with my Apple ID on the Ipad, I logged out and now I don't get any more distorted notificiations. The must be a connection I think...

Keep updating pls.

First log out your Apple ID from your Iphone. Than go to your Apple ID account from a computer or Imac. Your device will be logged in to your account. Undo that. When it's unlinked, reboot your Iphone. Activate again your Apple account on your Iphone. Test if the issue still is going...

Nymeria18 wrote:

I had to restore my phone in a specific way, so if it were something in my backup causing it, it wouldn’t transfer over. I have not had the problem since.

Once again, that makes me wonder whether some third party app or background task isn't the culprit here.

I would imagine those of you working with Apple Support on this issue have submitted multiple sysdiagnoses as of when it occurs, correct?

Hello Danny, after signing back in your Apple ID, you’ll be signed out of iMessage and FaceTime yet signed in your Apple ID. You can then go to settings and click FaceTime, and you’ll see the option to use your email/Apple ID If you are not automatically signed in. On the FaceTime page in setting you’ll see the “You can be reached by FaceTime at” option, please uncheck your emails but keep your phone number check. Finally go on the Messages page in setting and activate iMessage if it’s not already activated, and scroll till you see the “Send & Receive” option and check only your number and uncheck all the emails.

I understand about your purchases and syncing your account to other devices, but this is the only solution I found that actually works. I’m hoping Apple fix this issue in iOS 13. Please let me know if my solution work and please ask any questions that regard your concerns, thank you.

Sincerely, Dontrai

I have this problem and I’ve narrowed it down in my case to when I receive green text messages and not the blue iMessages.

I only get texts from certain people who are non iPhone users and their text messages come to me sometimes with the stuttering or repeated ring. I’ve never had this happen when it’s an iMessage text coming in. It’s happened like this consistently for a few months.

It’s not ideal, but since I logged out of my Mac Book, I have not been having the issue.