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Kriptik23 Author

Level 1

35 points

Sometimes the text notification I receive are distorted on my iOS 12

Sometimes the text notification I receive are distorted. It’s like stuck instead of playing cleanly and clearly.

[Re-Titled by Moderator]

Posted on Oct 25, 2018 8:36 PM

Best reply

Teddy_B

Community Specialist

Posted on Oct 26, 2018 2:58 PM

Hi Kriptik23,

Welcome to Apple Support Communities. I understand that occasionally you're hearing sound distortion when receiving a message notification on your iPhone. I know it's important for the speaker on your iPhone to work as expected; I'd like to help. I'd like for you to test and see if this behavior occurs when using a different text tone; tap Settings > Sound, and select a different alert from the list. Take some time to test and see if the issue occurs when you're using a different tone. If so, I'd also recommend following the steps below, including contacting Apple if the behavior is unresolved:

Before you follow these steps, see if your speaker works: In Settings > Sounds (or Settings > Sounds & Haptics), drag the Ringer And Alerts slider up or down a few times.

If you don't hear any sound, your speaker might need service. Contact Apple Support.

If you do hear sound, use the steps below and check the sound after each step.

Check sound with an app

Open an app that has music or sound effects, then adjust the volume with your volume buttons or the slider in Control Center.

Plug headphones into your device

If you can hear sound through the headphones but not through your device's speakers, unplug the headphones and clear dust or debris from the headset port on your device.

Restart your device

Turn off your device, then turn it back on. Check the sound again. If you still don't hear any sound, contact Apple Support.

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

Best Regards.

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158 replies

Nivek2

Level 1

4 points

Sep 5, 2019 10:23 AM in response to Snowflake222

I changed the message tone which seemed to help for a few weeks but it's come back again. I wonder if it's got something to do with shared devices under the same apple id.

Nivek2

Level 1

4 points

Sep 5, 2019 9:25 PM in response to Skye-Leigh

Im getting a Samsung if they dont fix it soon or some type of android phone. I- Phones cost enough so it should'nt be happening.

Sep 9, 2019 9:12 PM in response to Dontrai

This may very well work. I’ll try it.

Nivek2

Level 1

4 points

Sep 9, 2019 9:16 PM in response to fossilsol

I thought it might have been magnetic interference by having it near my laptop speakers but thats not the case because it happens away from it as well.

Sep 10, 2019 7:07 AM in response to fossilsol

Best of luck. It didn’t fix it for me.

Sep 10, 2019 7:21 AM in response to titusfive

I’ve had this problem for like 2 years now. It’s really getting old 😡 I did a full factory reset and it quit for 2 days and went back to stupid.

Oct 10, 2019 2:02 PM in response to discuss123456

I love how this has been happening to people for years now and Apple hasn’t done a thing to help. 😡😡

Oct 14, 2019 11:40 AM in response to Krzysztof-m

I did the same thing and 3 days later the garbled text sounds are back 😞 Apple really needs to fix this in a patch, it’s been happening for far too long and I’m quite sick of it.

Sometimes the text notification I receive are distorted on my iOS 12