Frozen contacts list
every time I open contacts on my iPhone 7 to make a call, my contacts list is frozen and I cannot scroll down it. I have to restart the phone every time to make it work again. Any ideas please? Phone is fully updated.
User profile for user:
mario49
User level:
Community Specialist
Hey DPsomerset,
Thanks for the update. If the app stopped freezing, but then started again, where are you syncing the contacts from? Are these being synced from iCloud or other internet accounts? If so, you may want to consider turning off contacts in the account and seeing if the Phone app still freezes.
Go to Settings > Passwords & Accounts, then tap the account. You can turn off contacts or delete the account.
If you continue to have this issue, contact Apple Support for additional help.
Cheers.
Thanks for the update. If the app stopped freezing, but then started again, where are you syncing the contacts from? Are these being synced from iCloud or other internet accounts? If so, you may want to consider turning off contacts in the account and seeing if the Phone app still freezes.
Go to Settings > Passwords & Accounts, then tap the account. You can turn off contacts or delete the account.
If you continue to have this issue, contact Apple Support for additional help.
Cheers.
