Frozen contacts list

every time I open contacts on my iPhone 7 to make a call, my contacts list is frozen and I cannot scroll down it. I have to restart the phone every time to make it work again. Any ideas please? Phone is fully updated.

Posted on Oct 26, 2018 4:13 AM

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3 replies

Oct 29, 2018 7:48 PM in response to DPsomerset

Hey DPsomerset,

Thanks for the update. If the app stopped freezing, but then started again, where are you syncing the contacts from? Are these being synced from iCloud or other internet accounts? If so, you may want to consider turning off contacts in the account and seeing if the Phone app still freezes.

Go to Settings > Passwords & Accounts, then tap the account. You can turn off contacts or delete the account.

If you continue to have this issue, contact Apple Support for additional help.

Cheers.

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Frozen contacts list

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