New iphone not receiving certain people's imessages

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Level 1

8 points

New iphone not receiving certain people's imessages

I recently bought a new iphone 8 and when I activated the new iphone, my old phone (iphone 6s) was still receiving certain text messages. I then went back and disabled imessage and facetime on the old phone and logged out of my apple id, but instead of certain messages still being sent to the old phone and not the new phone, now I am not receiving text messages from certain people at all. My new iphone has both send and receive messages enabled to my apple id and phone number so I do not understand why I am still having an issue.

What makes this a problem is, I don't know who may be trying to text me and not realize I am not receiving their messages. Not everyone understand that your can send an imessage as a text message, which does then go through. If I text someone whose texts aren't being sent to me, it seems to override and fix whatever the problem is, but I cannot go through all of my contacts and send a text just to fix an issue that may or may not be occurring since the issue seems to be completely random... I have even restored the old phone to factory settings.

Any help on this issue would be greatly appreciated!

iPhone 8, iOS 12.0.1

Posted on Oct 26, 2018 11:45 AM

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Answer 1

razmee209

Level 10

199,734 points

Oct 26, 2018 11:55 AM in response to AliKatSmil

AliKatSmil wrote:

I recently bought a new iphone 8 and when I activated the new iphone, my old phone (iphone 6s) was still receiving certain text messages. I then went back and disabled imessage and facetime on the old phone and logged out of my apple id, but instead of certain messages still being sent to the old phone and not the new phone, now I am not receiving text messages from certain people at all. My new iphone has both send and receive messages enabled to my apple id and phone number so I do not understand why I am still having an issue.

What makes this a problem is, I don't know who may be trying to text me and not realize I am not receiving their messages. Not everyone understand that your can send an imessage as a text message, which does then go through. If I text someone whose texts aren't being sent to me, it seems to override and fix whatever the problem is, but I cannot go through all of my contacts and send a text just to fix an issue that may or may not be occurring since the issue seems to be completely random... I have even restored the old phone to factory settings.

Any help on this issue would be greatly appreciated!

How exactly do you know you'r not receiving someone text message, which by the way is a Carrier feature, have you contacted them?

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Answer 2

AliKatSmil Author

Level 1

8 points

Oct 26, 2018 1:01 PM in response to razmee209

I've had someone reach out to me through social media and told me that when they tried texting me, it would not go through to me unless they sent as text message which is an issue neither of us have ever had in the past. I thought this was strange so I had someone who lives with me (all imessage users) send me a text and it also did not go through. Once I texted this person, the issue was fixed and any texts they sent after me texting them delivered through imessage just fine. I then had two other people send me texts without me texting them first (had someone else tell them to) and one of them did not go through while the other one did. Both those people also have iphones and use imessage. So this would be an issue I take up with AT&T? My phone carrier? Thank you for the response!

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New iphone not receiving certain people's imessages

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