Manufacturing defect scratch
I purchase a iphone xs max but i notices that there is a manufacturing defect Scratch below the screen so i will like to ask new set replacement
Question marked as
User profile for user:
CarlosP1228
User level:
Community Specialist
Hello christaser,
Thank you for using Apple Support Communities! I understand that you noticed a scratch underneath the screen of your iPhone XS. It's important that your device arrives to you in optimum condition.
If your iPhone XS was purchased through a third-party, I suggest contacting them directly to report the issue and explore options. If you purchased your iPhone XS directly through Apple, contact Apple Support using the link below:
Apple - Support - Product Selection
If the iPhone was purchased directly from Apple, and you are within 14 calendar days from the purchase of the device, you may also be eligible to return it following the steps here:
Returns & Refunds - Shopping Help - Apple
Cheers!
Thank you for using Apple Support Communities! I understand that you noticed a scratch underneath the screen of your iPhone XS. It's important that your device arrives to you in optimum condition.
If your iPhone XS was purchased through a third-party, I suggest contacting them directly to report the issue and explore options. If you purchased your iPhone XS directly through Apple, contact Apple Support using the link below:
Apple - Support - Product Selection
If the iPhone was purchased directly from Apple, and you are within 14 calendar days from the purchase of the device, you may also be eligible to return it following the steps here:
Returns & Refunds - Shopping Help - Apple
Cheers!