Can't login to Itunes with new AppleID/password

Question

Can't login to Itunes with new AppleID/password

I can't login to iTunes Store.

I changed my AppleID and password a few days ago (due to possible email hack). Now iTunes Store will not accept either my old or new AppleID/password.

I can login to iCloud on iMac with new AppleID/password, can see Files on iCloud drive on iPhone, and it did do the automatic iCloud backup from iPhone last night.

I am using an old Mac OS (for a reason):

iMac OS X Yosemite 10.10.5

iTunes 12.7.4.76

iPhone SE iOS 12.0.1 (and I just noticed there's a 12.1 available).

iMac, OS X Yosemite (10.10.5), iTunes 12.7.4.76

Posted on Oct 30, 2018 12:26 PM

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Answer 1

Eric Root

Level 10

685,221 points

Oct 30, 2018 12:48 PM in response to SassafrasIsMe

What happens when you try? Error message(s)?

If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.

iTunes Support

iTunes Support – world wide

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Answer 2

Oct 30, 2018 12:47 PM in response to Eric Root

Thanks, Eric. I will try the Support. It rejects the ID/password I have typed in as incorrect and tells me to enter them again; after 3 times (or was it 2) it tells me to go verify; I followed the given link and did that, and did verify the new ID/password; iTunes still rejects it. (I've been through that process twice today and once right after changing the ID/password a few days ago.)

Also, windows randomly pop up on the iMac saying "enter password for [my old AppleID]:" and I can enter either the old or new password and it rejects it. (I am guessing these windows are generated by things like Messages, Calendar etc. but they don't indicate where they come from.)

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Answer 3

Oct 30, 2018 12:39 PM in response to SassafrasIsMe

Also my iPhone and iMac Calendar, Messages, and I suppose other things are no longer synced. I was able to login to Messages on the iMac though. This all seems so random.

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Answer 4

Eric Root

Level 10

685,221 points

Oct 30, 2018 12:53 PM in response to SassafrasIsMe

You are welcome.

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Can't login to Itunes with new AppleID/password

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