Cannot send iCloud mail from any of my iCloud account

Question

Level 1

9 points

Cannot send iCloud mail from any of my iCloud account

I’ve tested on an iPhone X in an iPad Pro 10.5 inch, one running iOS 12.0.1 in the other is running iOS 12.1. Every Time I tried to send an email message out to any other email provider “other contacts” it always fails to send with the error “ The connection to the outgoing server “p46-smtp.mail.me.com” failed.”

Troubleshooting that I’ve already tried and Did not word.

I have deleted my iCloud account from the Settings app and re-sign in.

I’ve tried a VPN where the server is located in a different state.

I’ve updated to iOS 12.1

I tried on cellular only

I’ve tried a different iCloud account with a different email both on the same family account.

Here’s a screenshot showing the error

https://ibb.co/iST9L0

iPad Pro Wi-Fi, iOS 12.1, Photos showing the error

Posted on Oct 30, 2018 1:59 PM

Reply

Answer 1

Best reply

walram

Level 1

8 points

Oct 30, 2018 2:09 PM in response to Jackiam

Seems everyone having the same issue. Services status page is useless cause its been showing all services in the green the entire day! On my end it's not a device or ISP issue. Even using iCloud.com mail still doesn't go out. Frustrating when you have a full outbox with important messages needing to go! Fortunately gmail is up and running and ***** to think I can no longer rely on my .mac, .me, .icloud to be there when I need them. Any info/update from Apple would be greatly appreciated!

Reply

Answer 2

jcompton

Level 1

23 points

Oct 30, 2018 2:47 PM in response to Jackiam

Ditto here, started first thing today. Several iOS devices and my iMac. I get the same designated server failure message. It’s seeming like a problem with the SMTP server our mail clients are using. Set automatically in our initial Mail account connection setup.

Reply

Answer 3

Jackiam Author

Level 1

9 points

Oct 30, 2018 2:52 PM in response to walram

Thank you for the reply I recommend https://protonmail.com as an backup provider it’s free and unlike Gmail they protect your privicy.

https://protonmail.com/blog/google-privacy-problem/

https://protonmail.com/blog/protonmail-vs-gmail-security/

Reply

Answer 4

mike.777

Level 1

9 points

Oct 30, 2018 2:53 PM in response to Jackiam

Same here - deleted and re-assigned, changed password, nothing changed except update to iOS 12.1 (on iPhone 7, iPhone XS and iPad Pro 2017). Problem also occurs on MacBook Pro which hasn‘t been updated or changed in any way.

Reply

Answer 5

Jackiam Author

Level 1

9 points

Oct 30, 2018 3:02 PM in response to 24Golfer

It may speed up things if people call Apple support and described that other people are having the same problems. Possibly linking Apple’s support team to this conversation. Apple iCloud support Contact Apple Support

Reply

Answer 6

24Golfer

Level 1

67 points

Oct 31, 2018 9:19 AM in response to Jackiam

I'm still having problems today.

Yes, by that link, all the green lights are on, and so is the connection on my end, it shows green, but every time I hit send, it stops and gives me the same SMPT error message. And I haven't done anything nor changed anything, everything is still the same as it was last week.

Not going to have time to call Apple today, I may try tomorrow, but hopefully it gets fixed today while I am busy

Thanks

Reply

Answer 7

Jackiam Author

Level 1

9 points

Oct 31, 2018 10:19 AM in response to 24Golfer

Try going into Settings-> iCloud account-> at the bottom of that screen you should be able to sign out, Make sure you sign out, after the sign out completes, sign back in. That usually fixes any problem I have. If not contact Apple support.

Reply

Answer 8

jcompton

Level 1

23 points

Oct 30, 2018 3:01 PM in response to Jackiam

I talked to support, who have heard today from many about this same problem. “The engineers are working on it”.

Reply

Answer 9

Jackiam Author

Level 1

9 points

Oct 30, 2018 2:55 PM in response to mike.777

In the meantime use a back up provider until it’s fixed, it should be fixed remotely.

read my comment for a recommended backup provider Re: Cannot send iCloud mail from any of my iCloud account

Reply

Answer 10

Jackiam Author

Level 1

9 points

Oct 30, 2018 8:32 PM in response to Jackiam

Apple fixed it, information here https://www.apple.com/support/systemstatus/

Reply

Answer 11

Jackiam Author

Level 1

9 points

Oct 30, 2018 2:47 PM in response to jcompton

Thank you for letting me know that’s not just me. Also my back up email provider is protonmail.com , very private and end to end encryption. “ just in case you need a provider“

Reply