Can't Send iCloud Email Using Apple Mail from MacBook Pro

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Level 1

5 points

Can't Send iCloud Email Using Apple Mail from MacBook Pro

In the last 24 hours I lost the ability to send mail with my iCloud account from my Mac using the Apple Mail app. I'm still receiving mail just fine. When the mail fails to send, I get the following message:

"The sender address [my Apple email] was rejected by the server [lists SMTP server info]. The server response was: Authentication required prior to MAIL/SAML/SEND/SOML".

The connection doctor shows/confirms I'm logged in to the iCloud SMTP server. I've restarted the computer, and logged out of and back into my iCloud account and still can't send mail.

I'm on a MacBook Pro (mid 2012) running macOS Mojave (10.14).

Anyone have any ideas how to fix this?

MacBook Pro (15-inch Mid 2012), macOS Mojave (10.14)

Posted on Oct 31, 2018 8:48 AM

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Answer 1

Top-ranking reply

Gary Campbell

Level 1

21 points

Dec 17, 2018 9:02 AM in response to Quiet Piper

Assuming you resolved this, but I have been dealing with this problem the past several days and nothing I tried worked. Ended up removing my iCloud account from the computer altogether (System Preferences>Internet Accounts, selected iCloud and hit the "-" sign). I then simply added the same account and everything is fine.

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Answer 2

Eric Root

Level 10

685,239 points

Oct 31, 2018 12:28 PM in response to Quiet Piper

Someone posted yesterday they had called Apple Support and were told this is a known problem with the servers that Apple was working to correct. There have been multiple posts about this. You will need to wait until Apple gets the servers fixed.

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Can't Send iCloud Email Using Apple Mail from MacBook Pro

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