My MacBook Air keyboard qwerty row has an intermittent fault.

My MacBook Air (13-inch, Mid 2011), running a 1.8 GHz Intel Core i7, 4 GB 1333 MHz DDR3 of memory and Intel HD Graphics 3000 384 MB graphics, developed an intermittent software fault which stops the keys working on the qwerty row from q to p. The operating system is High Sierra version 10.13.6


As previously advised I have already tried holding "shift" "ctrl" "cmd" and on/off simultaneously for 5 seconds to reset the SMC. This appeared to work for a while but now it is getting worse. I don't believe it is a physical hardware problem as it often starts working again just by holding "one" the faulty keys down for several seconds.


Any good suggestions?

MacBook Air (13-inch Mid 2011), Mac OS X (10.7.5)

Posted on Nov 2, 2018 7:58 AM

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2 replies

Nov 4, 2018 1:15 AM in response to raina_b22

1) you can show Keyboard Viewer in the menuBar using [√] Show input Menu in MenuBar":

User uploaded file

then the mouse can be used to click on a Keyboard character on the screen to enter a key.


2) You can hook up "any old USB keyboard". Alphabetic and numeric keys will work fine, Windows modifier keys will be close, buy may be a little different.


executive summary: most keyboard problems that follow a row or "column" are Hardware problems. The keyboards are not fixable, a replacement would be required, or use a wireless or USB keyboard.

Nov 4, 2018 12:56 AM in response to semdgw

Greetings, semdgw.


I see that the top row of the keyboard on your MacBook Air stop working from time to time. Great job on resetting the SMC, I'm happy to help.


If your Apple keyboard doesn't work

Other keys

You might have set an option that changes how your keyboard operates. Choose Apple () menu > System Preferences, and then try these tips:

  • In the Accessibility pane, click Speech in the left side. If "Speak selected text when the key is pressed" is selected, deselect it or click Change Key to select another key.
  • In the Accessibility pane, click Keyboard. Make sure Enable Slow Keys is turned off. If it's on, you have to hold down a key longer than usual before it's recognized.
  • In the Accessibility pane, click Mouse & Trackpad. Make sure Enable Mouse Keys is off. If it's on, pressing keys in the numeric keypad moves the pointer instead of entering numbers.
  • In the Keyboard pane, click Input Sources. Make sure that the correct keyboard layout is selected.

You can also see your keyboard's current layout on your Mac's display to make sure that you're using the correct layout:

  1. In System Preferences, click Keyboard, then select "Show keyboard and emoji viewers in menu bar."
  2. Choose the keyboard icon User uploaded file in your menu bar, then choose Show Keyboard Viewer. You'll see a graphical representation of your keyboard that highlights the corresponding keys you press on your keyboard.

Apple - Support - Product Selection -- If the steps above doesn't point out where the issue is, it's time to contact Apple Support. After selecting this link choose Mac Notebooks > Hardware Issues > Keyboard not working as expected, then select the method you'd like to contact them with.

Take care!

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My MacBook Air keyboard qwerty row has an intermittent fault.

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