Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Redwill5688 Author

Level 1

7 points

Defective itunes gift card

I bought (3) $100 and (1) $50 iTunes gift cards from Walmart and they did not work when I tried to use them. I called iTunes support. The gentleman told me a batch of defective iTunes cards went to Walmart CVS Etc and mine were indeed part of that batch. In order to rectify the problem he said I needed to go to a place to purchase replacement gift cards. I then need to get him on the phone line and give him the barcodes numbers of the gift cards before purchase to make sure they are not defective. I then need to purchase an additional $350 in gift cards. After that give him the codes and he will refund all the money back to my credit card. This sounds absolutely insane to me. Is this guy trying to scam me or what? It seems totally unreasonable.

Posted on Nov 2, 2018 12:45 PM

Best reply

turingtest2

Level 10

272,937 points

Posted on Nov 2, 2018 2:07 PM

If you bought an iTunes gift card voucher which you cannot redeem then you should first try If you can't redeem your App Store & iTunes Gift Card, Apple Music Gift Card, or content code - Apple Support in case you are either entering the code incorrectly, or the card wasn't activated. For activation issues seek redress from the vendor.

Are you sure you got iTunes Support on the phone? Generally contact is via contact form. See iTunes Gift Card Scams - Official Apple Support for more information. I certainly wouldn't be buying any more gift cards until this was resolved, and I wouldn't give anyone details of the codes until absolutely certain I was dealing with Apple and no one else.

tt2

View in context

Defective itunes gift card

Similar questions