iTunes crashes when adding music

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4 points

iTunes crashes when adding music

This is a new thing since upgrading to Mojave. At first, I couldn't even get iTunes to launch, but holding the "option" key while launching allowed me to re-select my .itl file. iTunes now launches normally again, but when I try to add music -- either by dragging and dropping the file into iTunes or using the "Add to Library..." in the File menu -- iTunes immediately quits. Very frustrating!

I have tried:

re-starting
rebuilding Disk Permissions
creating a fresh .itl file
creating a new dummy user account -- same issue
updating to 10.14.1

Is anyone else experiencing this? Any ideas what else I can try?

iMac with Retina 5K display, macOS Mojave (10.14)

Posted on Nov 3, 2018 11:32 AM

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Answer 1

tamnoon Author

Level 1

4 points

Nov 5, 2018 10:48 AM in response to turingtest2

Thanks for the reply.

All of my media lives on an external drive (I believe it's Apple HFS formatted, but not 100% sure -- I will check when I get home tonight. Remote login with TeamViewer is not working now all of the sudden, too.)

I was also thinking that the external HDD might be the issue, so this is how I tested taking it out of the equation:

In iTunes Advanced Preferences, I re-assigned the media folder back to the default location on my local drive
I took an .m4a song file from the HDD and copied it to my desktop
I tried to add that song file from the desktop to iTunes
iTunes quits as soon as the song file hovers over the application window (I don't even need to let go of the mouse click. It is immediate.) Same goes when using, "Add to library..." from the File menu.

I find it strange that this also happens on a fresh, new user account. If an issue is happening across accounts, that's usually a pretty bad sign, isn't it?

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Answer 2

turingtest2

Level 10

272,943 points

Nov 5, 2018 2:18 PM in response to tamnoon

tamnoon wrote:

If an issue is happening across accounts, that's usually a pretty bad sign, isn't it?

Yes. Normally I'd suggest reinstalling iTunes but Apple have yet to provide a standalone installer for 12.9 for Mac.

tt2

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Answer 3

tamnoon Author

Level 1

4 points

Nov 7, 2018 2:21 PM in response to turingtest2

I just updated to macOS 10.14.1 and the issue no longer occurs. Cheers!

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Answer 4

turingtest2

Level 10

272,943 points

Nov 5, 2018 10:37 AM in response to tamnoon

Where is the media folder located and what format is the drive? Internal, external, or NAS?

tt2

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Answer 5

turingtest2

Level 10

272,943 points

Nov 7, 2018 3:34 PM in response to tamnoon

Cool. I thought you'd already updated to 10.14.1 or it would have been my first suggestion. 😉

tt2

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Answer 6

tamnoon Author

Level 1

4 points

Nov 7, 2018 7:18 PM in response to turingtest2

You’re right, I did say that I upgraded in my original post. I thought I had upgraded, but I guess I didn’t, because the prompt for 10.14.1 just came through today. Silly me.

Thanks again.

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Answer 7

turingtest2

Level 10

272,943 points

Nov 7, 2018 7:20 PM in response to tamnoon

You're welcome. 🙂

tt2

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iTunes crashes when adding music

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